NRF Customer Service And Sales - Chapter 4 Perform
NRF Customer Service and Sales - Chapter 4 Perform
Exam (elaborations)
NRF Customer Service and Sales - Chapter 4 Performing Your Best questions and Answers Latest Update Fully Solved 100%
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Course
NRF Customer Service and Sales - Chapter 4 Perform
Institution
NRF Customer Service And Sales - Chapter 4 Perform
effective communication - requires you to meet them where they are, rather than where you'd
like the conversation to be.
Service Recovery - an action the retailer provides to address a service failure.
The Four-step Service Recovery Process - 1. Keep your composure, 2. Apologize and thank the
c...
NRF Customer Service and Sales -
Chapter 4 Performing Your Best
effective communication - requires you to meet them where they are, rather than where you'd
like the conversation to be.
Service Recovery - an action the retailer provides to address a service failure.
The Four-step Service Recovery Process - 1. Keep your composure, 2. Apologize and thank the
customer, 3. Listen carefully and investigate the situation, 4. Propose solution options
8% - Amount of retail sales resulting in a return or exchange.
clientele - The collective group of customers that are served by that retailer.
referral - the term for when a person recommends a store or salesperson based on their positive
experiences.
employability attributes - skills that employers look for in potential employees
skill - the ability to do something well
attitude - a way of thinking or feeling about something that is usually reflected in behavior
integrity - being honest and accountable
Initiative - Doing your best work
dependability and reliability - displaying responsible behaviors at work
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