Negative augmented feedback can function as either negative reinforcement or
punishment. (T/F) - True
Instructors should avoid giving positive feedback when using negative feedback as
punishment. (T/F) - False
Feedback functions as negative reinforcement when it strengthens undesirable behavior...
PGA PGM 3.0 Level 1 Test-Questions with Correct Answers/ Verified/ Latest
Update 2024/2025
The Process for developing a business plan starts before you establish the goals you would like to
achieve for the shops coming year - ✔✔True
Who should provide direction for creating the business plan at a Golf Operation - ✔✔Key
Stakeholders
According to the business planning Model, a business plan should build on and refine the operation
plan - ✔✔False
Long - Range Planning should initially assume an adversarial relationship between neighboring
facilities that directly compete with each other. - ✔✔True
What is the usual business destination for long range planning? - ✔✔3-5 years Achieve its vision
what is the most significant benefit of strategic business Planning. - ✔✔Provide a long term vision &
Destination
Helping Establish a starting point for goals, Objectives, and related strategies is an appropriate use of
a SWOT analysis. - ✔✔True
You are in the process of completing a business plan for the golf shop. Initial forecast of sales,
expenses, and profit have been made. Past data has been analyzed and important inside and outside
factors have been identified. What is the next step to be taken towards completing the plan? -
✔✔Monitor Performance
A Golf Professional is purchasing a golf course. The business plan he presented to his banker
included his history of operating successfully operating similar facilities, budget projections for the
first five years under his management, and objectives and strategies for reaching his goals. The
banker rejected the loan application because of missing information. What important element is
missing from the business plan? - ✔✔Current state of the business
The SWOT analysis would treat opportunities are threats as factors that usually can be controlled by
the facility. - ✔✔False
,The Result of a SWOT analysis could be sufficient justification for the abandonment of a core
business function - ✔✔True
Staff evaluation are a relevant data source for a SWOT analysis - ✔✔True
How might revenues be affected at a nearby daily fee course if the local tire plant has major layoffs -
✔✔Go Down (decrease)
Lack of a mission statement is an example of a weakness that a SWOT analysis might disclose -
✔✔True
Trends in local consumer spending would be most useful for evaluating a core business function -
✔✔True
What should govern the decision to pursue an opportunity? - ✔✔Finances - Barriers to entry -
recourses - opportunity cost
Goals, Objectives & strategies - ✔✔
Consider the following the statement as part of the a business plan: "improve range profits and
customer satisfaction." According to the business planning course, this statement is an example of
an objective. - ✔✔True
The new manager of a ten - year - old private course currently doing an average of 5, 000
tournament rounds per year, proposes to increase tournament rounds by 50% by the end of the
next year. This proposal meets the criteria for an effective business objective as presented in the
business planning course manual. - ✔✔True
"Develop and promote group lesson programs aimed at a women and Juniors" is an example of an
effective business objectives. - ✔✔False
What Important Characteristic is missing in the business Objectives. "Increase pro shop sales next
year?" - ✔✔Measurables; How are you going to measure
,Which Characteristics of goals and objectives is described as capable of being observed, recorded,
and measure. - ✔✔Quantifiable
What is functionally significant difference between goals and objectives? - ✔✔goal few clearly
defined targets objectives of how we get the goal.
A facilities financial objectives could achieved through operational strategies alone. - ✔✔False
The Following agenda was part of a golf range business plan."175 dozen range balls and rotate usage
three times a year. Who: Head Professional. When: End of First Quarter. Cost: $1500" According to
the business plan component represented by this statement? - ✔✔.......
What is an example of a financial Strategy? - ✔✔Borrowing Money: Debt: Reduce operating
expense.
What would be the most appropriate initial response to a facility income not meeting projections. -
✔✔.......
Financial, Forecast, and Budgets - ✔✔
Calculating yield involves knowing the relationship between the amount utilized and the amount
available. - ✔✔True
Gross Profit is what remains after calculating the difference between revenue and cost of goods -
✔✔True
Linear trend analysis and base year analysis are example of vertical analysis - ✔✔False
The Divisor in the linear trend formula - average percentage is the number of years of change being
measured. - ✔✔True
Conducting a base year analysis is a good choice for a facility that has just completed a project that
added nine new holes to the original 9 - hole course - ✔✔True
, Golf Shop sales of $100,000 yield gross margin of $30,000, What is the percent of the cost of goods. -
✔✔30%
What is the definition of "cost of goods sold" - ✔✔Cost used to by stock
If the gross target margin for your golf shop were about 40%, what would be the target % for your
cost of goods sold? - ✔✔60%
According to the business planning course manual, what is usually the largest contributor to the
bottom line profit of the facility - ✔✔Rounds
What is the formula for Merchandise Net Operating Income? - ✔✔Revenue Generated - Operating
Expense
What events would cause a change in the forecast for the golf shop expense? - ✔✔
What metric should be part of every forecast regardless of the type of the facility - ✔✔
A Vision defines the short - Term objectives that must be accomplished in the upcoming year. -
✔✔False
A Facility profile defines the overall culture of the business - ✔✔True
The projected customer base of certain golf facilities located in the United States could assume
members drawn from international Markets. - ✔✔True
A yield Analysis is used to compile a facilities historical data on the number of rounds played. -
✔✔True
What is the process called when a manager reviews total rounds to determine who is playing and
when? - ✔✔Yield Analysis
Mission Statements should include a definition of the facility's underlying financial model. - ✔✔False
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