©PREP4EXAMS@2024 [REAL-EXAM-DUMPS] Monday, July 29, 2024 12:15 PM
nonviolent crisis intervention CPI Exam Study Guide 2024
CPI Crisis Development Model - ✔️✔️1. Anxiety (agitated state).....Supportive (show
empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions (nonharmful control
positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication (de-escalated
state)
Anxiety (Agitated state) - ✔️✔️Noticable increase or change in behavior such as rocking,
fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - ✔️✔️Supportive - Show empathy be non-judgemental
Defensive - ✔️✔️Beginning stages of loss of rationality-individual becomes beligerent and
challenges authority.
Staff role to defensive - ✔️✔️staff takes control of potentially escalting situation by giving
simple orders, remind student of goals or guidelines.
Acting-out Person - ✔️✔️The total loss of control which often results in a physical acting
out episode
staff role to Acting-out person - ✔️✔️use safe nonharmful control and restraint positions
used to safely control an individual until he can regain control of his own behavior. Only
use as a last resort.
Tension Reduction - ✔️✔️A decrease in physical and emotional energy that occurs after a
person has acted out. Regaining a rational state.
Staff role in Tention Reduction - ✔️✔️Therapeutic Rapport - re-establish communications
with individual who is experiencing tension reduction.
1
, ©PREP4EXAMS@2024 [REAL-EXAM-DUMPS] Monday, July 29, 2024 12:15 PM
Proxemics (Personal Space) - ✔️✔️Area surrounding the body that is considered an
extention of self. usually 1.5 - 3 feet
Kinesics (body language) - ✔️✔️non-verbal messages transmitted by the motion and
posture of the body. ie facial expressions, gestures.
staff body language - ✔️✔️staff's body language can escalate or de escalate a given
situation (use neutral expressions)
supportive stance (for staff) - ✔️✔️honor personal space
approach in a non-threatenting/non-challenging manner
Paraverbal communication - ✔️✔️The vocal part of speech which excludes the actual
words one uses
tone of voice (use non-threatening)
volume (appropriate for distance and situation)
Cadence (not too fast or strong)
Verbal Intervention Escalation - ✔️✔️Provides tools on how to respond and act in a given
situation. 5 steps
1. Questioning - ✔️✔️Information seeking looking for rational response careful not to
provoke power struggle
Staff intervention for Questioning - ✔️✔️Respond rationally, follow thorugh on what you
say, give 2 choices to set limits, ignore challenge
Refusal - ✔️✔️student is non complient, slight loss of rationalization
Staff intervention for Refusal - ✔️✔️Again, set limits by suggesting 2 choices, state
consequences. Make sure choices and consequences are reasonable and do able
release - ✔️✔️Verbal acting out emotional outburset, loss of rationalization
2
nonviolent crisis intervention CPI Exam Study Guide 2024
CPI Crisis Development Model - ✔️✔️1. Anxiety (agitated state).....Supportive (show
empathy)
2. Defensive .....Directive (Give simple clear orders)
3. Acting out person.....Non-violent physical crisis interventions (nonharmful control
positions to be used as a last resort)
4. Tension reduction.....Therapeutic rapport re-establish communication (de-escalated
state)
Anxiety (Agitated state) - ✔️✔️Noticable increase or change in behavior such as rocking,
fists, crying,sweating, clenched jaw etc)
Staff role to Anxiety - ✔️✔️Supportive - Show empathy be non-judgemental
Defensive - ✔️✔️Beginning stages of loss of rationality-individual becomes beligerent and
challenges authority.
Staff role to defensive - ✔️✔️staff takes control of potentially escalting situation by giving
simple orders, remind student of goals or guidelines.
Acting-out Person - ✔️✔️The total loss of control which often results in a physical acting
out episode
staff role to Acting-out person - ✔️✔️use safe nonharmful control and restraint positions
used to safely control an individual until he can regain control of his own behavior. Only
use as a last resort.
Tension Reduction - ✔️✔️A decrease in physical and emotional energy that occurs after a
person has acted out. Regaining a rational state.
Staff role in Tention Reduction - ✔️✔️Therapeutic Rapport - re-establish communications
with individual who is experiencing tension reduction.
1
, ©PREP4EXAMS@2024 [REAL-EXAM-DUMPS] Monday, July 29, 2024 12:15 PM
Proxemics (Personal Space) - ✔️✔️Area surrounding the body that is considered an
extention of self. usually 1.5 - 3 feet
Kinesics (body language) - ✔️✔️non-verbal messages transmitted by the motion and
posture of the body. ie facial expressions, gestures.
staff body language - ✔️✔️staff's body language can escalate or de escalate a given
situation (use neutral expressions)
supportive stance (for staff) - ✔️✔️honor personal space
approach in a non-threatenting/non-challenging manner
Paraverbal communication - ✔️✔️The vocal part of speech which excludes the actual
words one uses
tone of voice (use non-threatening)
volume (appropriate for distance and situation)
Cadence (not too fast or strong)
Verbal Intervention Escalation - ✔️✔️Provides tools on how to respond and act in a given
situation. 5 steps
1. Questioning - ✔️✔️Information seeking looking for rational response careful not to
provoke power struggle
Staff intervention for Questioning - ✔️✔️Respond rationally, follow thorugh on what you
say, give 2 choices to set limits, ignore challenge
Refusal - ✔️✔️student is non complient, slight loss of rationalization
Staff intervention for Refusal - ✔️✔️Again, set limits by suggesting 2 choices, state
consequences. Make sure choices and consequences are reasonable and do able
release - ✔️✔️Verbal acting out emotional outburset, loss of rationalization
2
