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Exam (elaborations)

ZENDESK QUESTIONS AND COMPLETE SOLUTIONS

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4x - ANSWER Any customer service interaction is ___ more likely to drive disloyalty, than loyalty. 70% - ANSWER Support makes up ____ of Zendesk's revenue. 75% - ANSWER ______ of most innovative companies use Zendesk Support. -lack of agent knowledge/power/insight -complex or outdat...

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  • August 13, 2024
  • 4
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • reduce customer e
  • ZENDESK
  • ZENDESK
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Victoria108
ZENDESK QUESTIONS AND COMPLETE
SOLUTIONS
4x - ANSWER Any customer service interaction is ___ more likely to drive disloyalty, than loyalty.



70% - ANSWER Support makes up ____ of Zendesk's revenue.



75% - ANSWER ______ of most innovative companies use Zendesk Support.



-lack of agent knowledge/power/insight

-complex or outdated existing systems

-unproductive agents - ANSWER What are the 3 reasons why most companies are unable to provide
great customer support?



-reduce customer effort - ANSWER 1 thing Zendesk does to address how customers can provide better
support (1/3)



-reduce agent effort - ANSWER 1 thing Zendesk does to address how customers can provide better
support (2/3)



-innovate and scale to stay ahead - ANSWER 1 thing Zendesk does to address how customers can
provide better support (3/3)



-Answer Bot

-Embeddables

-Ticket Forms - ANSWER 3 Product(s)/features that help reduce customer effort



-Macros

-Knowledge Capture

-Pathfinder - ANSWER 3 Products/Features that help reduce agent effort

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