foreman training mid term Questions and Answers Fully Solved

foreman training mid term Questions and Answers Fully Solved The standard for excellence was developed and adopted when? _____________ 2007 the purpose of the _____________ is to serve as a labor and management commitment to uphold the highest industry standards in the workplace and ensure customer satisfaction standard for excellence Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:10 / 0:15 Full screen Brainpower Read More today fewer than one in _____ workers belongs to a union ten there are ______ components to the message of the standards for excellence three The U.A. is dedicated to doing the best job possible, upholding its motto "___________________". we do it right the first time Benefits and mandated costs are negotiated by _____________ or required by the state or federal government. contract ______________ cost incurred, per hour of labor, for costs that are directly associated with a specific project. Project labor overhead The ______________ is cost incurred by a firm that cannot be directly assigned to a specific project. contractors overhead The contractors overhead is sometimes called the _____________________. general overhead The _________________________ determines overhead and profit percentages. contractor Contractor profit is between 1 and _____ % 3 _____________________ is the difference between the dollar amount of the contract, and the direct cost of doing the work gross margin The typical contractor profit is 1 to 3 percent of each contract, which is then subject to a __________ percent state and federal government tax 40 ___________________________ is the percentage of total available market. Market share In addition to the push to capture market share, one of the largest concerns is the ___________________ of the U.A. membership. demographics As a ___________________ , your primary responsibility will be to supervise and lead a group of workers as they work at a construction site. foreman a ____________ type of contract usually has an undetermined final price. time and material The ___________________ is the agreement between the employer and the union that outlines enforceable contract, jurisdictional, and grievance procedures. collective bargaining agreement (c.b.a.) The ________________ is a fool available to help you understand how different personality types have an impact on the workplace DISC system once a system or process has been put into place an "___" will be true and faithful to the system even though other ideas may be presented. S research shows that it is _____ times more expensive to obtain a new customer relationship than it is to maintain an existing one. 6 A _____________ is strictly defined as someone who receives a product or service from you customer in addition to relationships with customer, there's is also a three way partnership that consists of the union contractor, the union, and the __________ rank and file the union contractor ______________ finds work the rank and file ________ provides the highest quality end product _______________ is a process in which one person guides the actions of others to accomplish a task in accordance with the company goals, values, and standards leadership ________________ is creating a positive working environment and encouraging the workers personal inner drive to do well. motivation _____________ is used to help a worker learn or strengthen specific skills, correct a mistake, or change attitudes and behaviours coaching _____________ is the process of bringing people together and helping them work effectively team building there are _____ stages in building a work team 5 in a survey received from U.A. members, contractors, and customers, an area of concern that was perceived as negative is __________________ productivity the _______ level in mastery of integrity is being truthful or authentic with others second a simple rule you can follow to take full, effective responsibility for the messages you have created is ________________ think before you make an agreement on a typical jobsite _________ % of the crew are top notch performers 15 _______ is defined as behavior that is not welcome by the recipient and is offensive to a reasonable person. harassment to resolve conflicts that occur when there are different priorities, make sure to ____________ communicate there are ________ common strategies for responding and dealing with conflict. five the single most important decision in problem solving is the subtle difference between ______________ and ______________ position and interest _____________ is the process by which two or more people come to an agreement on some matter negotiation the most common reason a negotiation fails is lack of ________ and __________ preparation and organization When communicating with standards on a project and item you want to discuss with the crew is _____ start and quit times _____ should focus in treating the worker as an adult, who, with coaching, can correct a performance or behavior problem. discipline when disciplining an individual the main objective is to ____ have the punishment fit the crime before you take disciplinary action, make sure you ____ have all the facts when disciplining a worker, ____ give the discipline calmly _____ is the process of completing and the filing or submitting records, or forms, and other official documents required by your employer, union, and or government agencies. record keeping if you are writing something, even if it is just a reminder on a note pad, be sure to include ____ the date