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J.D. POWER CUSTOMER SATISFACTION INDEX SERVICE ADVISOR OPPORTUNITIES well answered
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J.D. POWER CUSTOMER SATISFACTION INDEX SERVICE ADVISOR OPPORTUNITIES well answered
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J.D. POWER CUSTOMER SATISFACTIONINDEX SERVICE ADVISOR
OPPORTUNITIES
What information should you include when pre-pulling ROs? - correct answer ✔✔Declined services
Open campaigns
Available rewards points
Service history
KPI question 7b., Being knowledgeable, requires proficiency in two specific areas: Nissan vehicles and
________. - correct answer ✔✔The vehicle service history
In what areas do the 2017 J.D. Power CSI survey results show opportunities for Nissan service advisors to
improve? - correct answer ✔✔Fairness of charges
Knew the service history
Provided helpful advice
Thoroughness of explanations
Using a/an _______ in the service drive is an excellent way to get easy access to customer/vehicle
information. - correct answer ✔✔Tablet
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