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USPS Exam 421 SSA Academy 2024 Questions and Answers (100% Pass)
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USPS Exam 421 SSA Academy 2024 Questions and Answers (100% Pass)
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©PREP4EXAMS@2024 [REAL EXAM DUMPS] Tuesday, July 23, 2024 10:52 AMUSPS Exam 421 SSA Academy 2024
Questions and Answers (100% Pass)
Postal service employees operate under a mandate to protect and preserve the mail paced in its: -
✔️✔️Custody
What are 4 violations of security and sanctity of the mail - ✔️✔️Theft, Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: - ✔️✔️Deliver 1st
Impression
Type of communication that can enhance or contradict messages: - ✔️✔️Non-Verbal
Communication
The approach a SSA can use to engage our customer and ensure needs are met is: - ✔️✔️A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service? -
✔️✔️To instill customer confidence
Successful sales transactions occur when the SSA: - ✔️✔️Makes an informed mutual decision
with customer on products and services
What is the most positive way to impact customer perception of the post office? - ✔️✔️Provide
world class service
The US Postal Service is the only delivery that reaches: - ✔️✔️Every address in the nation 6 days
a week
An organized workstation creates a more __________________ workpace - ✔️✔️Effiecient
How a SSA conducts themselves on the job effects the? - ✔️✔️Postal Brand
An active listening technique used to create a successful transaction is called - ✔️✔️Clarifying
One of the first things a customer notices about a SSA is - ✔️✔️Personal Appearance
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, ©PREP4EXAMS@2024 [REAL EXAM DUMPS] Tuesday, July 23, 2024 10:52 AM
The primary law enforcement for USPS is the - ✔️✔️United States Postal Inspection Service
(USPIS)
Preferred service that usually offer the customer the best value is - ✔️✔️Priority Mail Express and
Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? - ✔️✔️Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? - ✔️✔️Business Documents
Any mailable item weighing _______ or less can be sent first class mail - ✔️✔️13 oz
A Priority Mail Express customer is entitled to a refund if: - ✔️✔️Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: - ✔️✔️Oversized Pricing
The max length and girth for Priority Mail is - ✔️✔️108"
What type of mail consists of items sent within the United States - ✔️✔️Domestic
What pricing may be charged for PM items measuring over one cubic foot designating to Zone
6? - ✔️✔️Dimensional
What can you offer customers for their mailing and shipping needs? - ✔️✔️Solutions
Which category of products do premier products belong? - ✔️✔️Shipping
Which category of products does First Class Mail belong - ✔️✔️Mailing
What type of products are offered to provide the best value to the customer? - ✔️✔️Premier
Which product provides the fastest delivery service? - ✔️✔️Express
What must customers provide for every item mailed? - ✔️✔️Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground, library mail
and media mail - ✔️✔️Tracking
Which charts are used to calculate PME, PM, and USPS Retail Ground Prices? - ✔️✔️Zone
Change of Address is valid for: - ✔️✔️18 months
What service does USPS tracking provide - ✔️✔️Date zipcode and time of delivery time or
attempted
What is the maximum amount of insurance that may be purchased - ✔️✔️$5,000
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