WEST VIRGINIA UNIVERSIRTY-WV26506
1.Convening and chairing the Quality Council.
2.Changing the name of the quality department from QA to CQI.
3.Requiring all direct reports to attend an introductory course in TQM.
4.Hiring a customer service representative. - ✔️✔️1.Convening and chairing the Quality
Council.
In the healthcare field, the accountability of management is best measured by the:
1.Balance maintained between service quality and operational efficiency.
2.Results shown on the annual expense and income statement.
3.Balance maintained between physician satisfaction and patient needs.
4.Degree to which management's needs are met. - ✔️✔️1.Balance maintained between
service quality and operational efficiency.
Consumer "report card" development and distribution has become a high priority for
managed care organizations because:
1.Measurements of performance have now become well established, standardized, and
accepted by all parties.
2.Purchasers are pressuring for disclosure of meaningful performance information for
use by buyers and consumers.
2
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