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WGU - Introduction to Information Technology (D322) - Section 7 The Business of IT Exam Questions and Answers
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WGU - Introduction to Information Technology (D322) - Section 7 The Business of IT
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WGU - Introduction to InformationTechnology (D322) - Section 7: The
Business of IT
What are digital enterprises?
Organizations who rely on technology for day-to-day business
What are the five domains that IT functions cover?
Communication, data collection and management, information security and management,
consumer relationship management, and process improvement
What is communication (IT domain)?
Enables organizations to communicate by phone, email, video, social media, and many other
ways
What is data collection and management (IT domain)?
Organizations collect, store, manage, and use large amounts of information, and IT tools take
raw data and convert it into information for analysis
What is information security management (IT domain)?
Keeping the company's data secure; data leaks can lead to fines and regulatory actions, as well
as damage an organizations reputation
What is consumer relationship management (IT domain)?
Tracking and organizing every interaction a company has with potential customers, providing
data about needs, wants, and behaviors
What is process improvement (IT domain)?
Designing and implementing tools to improve efficiency, automating processes to reduce
repetitive and error-prone behavior
, What is a service portfolio?
A list of services the department offers, and includes managing the supporting applications and
supporting operating systems along with controlling and managing all the different kinds of
devices on the network
What is Bring Your Own Device (BYOD)?
Business policy that permits employees to use their own mobile devices to access company
computing resources and applications
What is IT project management?
IT project managers help the IT department meet all of the requirement of these projects and
ensure that the projects run smoothly, promptly, and within budget
What are strategic goals?
Long-term, organizational aspirations determined by management
What is tactical planning?
The development of short-term plans for how to operate with maximum efficiency
What is operational planning?
Much like tactical planning, but long-term
What is IT governance?
The system of processes that ensure the effective and efficient use of IT to enable an
organization to achieve its business goals and to add value to key stakeholders in an
organization
What is a vision?
States what the department would like to achieve
What is a mission?
States how a department will achieve their vision
What are core values?
Expected behaviors of a member of a group or organization
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