100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Six Sigma and Lean $10.99   Add to cart

Exam (elaborations)

Six Sigma and Lean

 14 views  1 purchase
  • Course
  • Six Sigma and Lean
  • Institution
  • Six Sigma And Lean

Performance Quality eg (faster, longer life, more functions, price, cost, etc.) - answer-the features defined by the design Specifications during product or service creation and development - answer-When is performance quality defined? Conformance quality - answer-quality determined by the e...

[Show more]

Preview 2 out of 8  pages

  • August 14, 2024
  • 8
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Six Sigma and Lean
  • Six Sigma and Lean
avatar-seller
TOPDOCTOR
Six Sigma And Lean Exam
Performance Quality
eg (faster, longer life, more functions, price, cost, etc.) - answer-the features
defined by the design Specifications

during product or service creation and development - answer-When is
performance quality defined?

Conformance quality - answer-quality determined by the execution of the
specifications and processes, How well you meet the specifications

100% - answer-percent of time after the product or service is defined that
the focus is on conformance to specification

junk - answer-what people associated with "Made in Japan" after WWII

W. Edwards Deming and J.M. Juran - answer-two Americans invited to Japan
post WWII to train the Japanese in quality management

highest quality and most competitive - answer-description of Japanese
products after Deming and Juran worked with them

Western Electric (AT&T) Walter A Shewart in the 20's - answer-Where do
Deming and Juran's roots trace back to (person and company)

1. Everyone in the workplace is responsible for quality
2. Everyone has a direct customer (next person in the supply chain) -
answer-Total Quality management (2 main characteristics)

85% - answer-Amount of quality that leadership is responsible for

all equal (Safety is 1st among equals) - answer-weights of focus given to
Quality, Safety, Cost and Delivery respectively

provide tools, training, and culture - answer-leadership role in Total Quality
management

~Be a zero defect producer - Do it right the first time
~Be an inspector- catch defects as they happen
"Walk and Chew Gum at the Same Time" - answer-Everybody's role in Total
Quality Management

, Quality circles - answer-invented by Kaoru Ishikawa at Tokyo University:
Utilizes teams of workers to brainstorm, identify quality problems and
propose process improvements to eliminate defects

Quality is Free - answer-Book written by Philip Crosby with a simple title
expressing that the cost of quality is made up for by the money saved by a
more quality process

conformance to requirements - answer-Definition of Quality according to
Crosby's Absolutes

prevention - answer-The System of Quality according to Crosby's absolutes

Zero Defects - answer-The performance standard according to Crosby's
Absolutes

price of non-conformance - answer-The measurement of quality according to
Crosby's absolutes

~Product or Service normally contains significant numbers of defects
~Extensive rework and customer issues
~Leadership does not provide clear performance standard
~Leadership does not know cost of non-conformance
~Leadership denies that it is the cause of the problem - answer-Profile of a
problem organization

1. Cost
2. Delivery
3. Quality
4. Safety - answer-old hierarchy of company priorities

cost of failure decreases as % good increases, cost of prevention and
inspection increases as % good increases, Total cost of quality is a parabola
centered in the middle of the graph - answer-graph of cost per "good" unit
vs. % good

International Organization for Standardization 9001:2008 (ISO) - answer-A
standard for quality management system that can be certified

99..4 - answer-% in spec (yield) at 6 sigma levels of quality / Defects
per million operations *These values have been adjusted for anticipated
process shift

Upper specification Limit and Lower specification limit - answer-What limits
are 6 sigma away from the mean?

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller TOPDOCTOR. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $10.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

79223 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$10.99  1x  sold
  • (0)
  Add to cart