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WGU C846 Post test Exam Questions with Accurate and Complete Grading criteria Top Rated A + Latest version 2024/2025
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WGU C846 Post test Exam Questions with Accurate and Complete Grading criteria Top Rated A + Latest version 2024/2025 Governance - correct answer Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body. ITIL (Informatio...

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  • August 15, 2024
  • 27
  • 2024/2025
  • Exam (elaborations)
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  • WGU C846 ITIL
  • WGU C846 ITIL

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WGU C846 Post test Exam Questions
with Accurate and Complete Grading
criteria Top Rated A + Latest version
2024/2025

Governance - correct answer Enables the organization to
maintain the alignment of its operations with the strategic
direction determined by its governing body.


ITIL (Information Technology Infrastructure Library) - correct
answer A good-practice guidance applicable to all types of
organizations that provide services to businesses.


ITIL framework - correct answer A source of good practice in
service management.


ITIL guiding principles - correct answer Help to guide
organizational decisions and actions and ensure a shared
understanding and unified approach to ITSM throughout the
organization.


ITIL practices - correct answer Enhance the flexibility of the
service value chain by supporting multiple chain activities.


SVS (service value system) - correct answer Describes how the
components and activities of an organization interact to create
value through IT-enabled services.


The ITIL service value chain - correct answer A flexible model
for the creation, delivery, and continual improvement of services.

,Cost - correct answer The amount of money spent on a specific
activity or resource.


Organization - correct answer A person or group with its
internal functions, and with its own set of responsibilities,
authorities, and relationships necessary to achieve its objectives.


Outcome - correct answer A result as perceived by a
stakeholder—that is enabled by one or more outputs.


Output - correct answer A tangible or intangible deliverable of
an activity.


Risk - correct answer A possible event that could cause harm or
loss, or make the achievement of objectives more difficult.


Service - correct answer A means of enabling value co-creation
by facilitating outcomes desirable to customers—without their
having to manage cost and risk.


Service consumer - correct answer A generic role an
organization takes on when it receives services.


Service management - correct answer A set of specialized
organizational capabilities for enabling value for customers in
the form of services.


Service offering - correct answer A formal description of one or
more services designed to address the needs of its target

, consumer, and include goods, access to resources, and service
actions.


Sponsor - correct answer The person authorizing the budget for
the consumed service.


Utility - correct answer A functionality offered by a product or
service to meet a particular need.


Value - correct answer The perceived benefits, usefulness, and
importance of something.


Warranty - correct answer An assurance that a product or
service meets agreed-upon requirements.


Cloud computing - correct answer A storage-based system for
enabling on-demand network access to a shared pool of
configurable computing resources that can be rapidly provided
with minimal management effort or provider interaction.


Information and technology dimension - correct answer Applies
to both the practice of service management, as well as the
services being managed.


ITSM (information technology service management) - correct
answer Remains focused on creating and maintaining value for
both users and customers.


Organizations and people dimension - correct answer Includes
the elements such as roles and responsibilities, formal
organizational structure, culture, and staffing and competencies,

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