1997 Training and Development Article "Competency: the Next Generation Patricia
McLagan's definition of competency - ✔✔ANSW✔✔.."attribute bundle" that may include
combination of knowledge, skills, and attitudes (KSAs) as well as tasks, activities,
outputs, or results
Competency - ✔✔ANSW✔✔..general capability that an individual transfers from one job
or task to another
Effective decision making requires the use of what skills? - ✔✔ANSW✔✔..Good
analytical, consultation, negotiation, consensus, and coalition building skills. Also
integrity and ethical behavior.
Fulfilling the HR Leader role involves demonstrating sensitivity to organization systems
such as...? - ✔✔ANSW✔✔..Merit principles, transparency in all actions, issues of ethics
and integrity, need to foster diversity in the workforce and capitalize on the blend of
contributions from all participants.
How can HR foster an environment that is supportive of teamwork in HR and throughout
the organization? - ✔✔ANSW✔✔..By championing team values and ensuring that
management is functioning accordingly. Being part of management team is helpful.
How do the most consummate leaders produce change through others? -
✔✔ANSW✔✔..Motivating, inspiring, and developing people.
How does IPMA view leadership and management in organizations? -
✔✔ANSW✔✔..The two functions are related and essential for an organization, two
dimensional.
How many competencies are in the IPMA-HR Competency Model? - ✔✔ANSW✔✔..20
How would HR staff help to create an organizational climate that helps diverse groups
feel accepted and valued? - ✔✔ANSW✔✔..Systematic assessment of existing culture to
determine how members at all levels view the present organization, encouragement of a
fully inclusive top-level commitment to diversity, full coordination with other HR
activities, establishment of objectives, and continual evaluation and improvement.
, HR leaders are expected to obey the letter and spirit of the law and guidelines and to
demonstrate that behavior throughout the organization. How can they model this
behavior? - ✔✔ANSW✔✔..Effective communication, training, personal example, and
use of influential leadership.
If you have a benefit-cost ratio of 2:1, how much would you receive for every dollar
invested? - ✔✔ANSW✔✔..$2 back for every $1 invested
If you have a ROI of 100%, for every $1 invested how much would you get back? -
✔✔ANSW✔✔..You would get $1 back after the costs are covered (you get your
investment back plus $1)
In IPMA's view, leadership is not based on one's assigned position in the organization
hierarchy, but most often is the result of ...? - ✔✔ANSW✔✔..A person's ability to use
persuasion and positive influence.
In the Business Partner role the HR Analyst... - ✔✔ANSW✔✔..works on analyzing how
the HR function will accomplish business goals and initiatives of organization, work with
management to implement organization's strategic plan via formation of aligned human
resources and human resources management strategies.
Successful HR leaders demand the understanding, valuing, and promoting of diversity
within their organizations. What does this entail? - ✔✔ANSW✔✔..Consistently
communicating the contributions of a diverse workforce to the success of the org.,
developing strategies to optimize the strengths of a diverse workforce to the success of
the organization, developing strategies to optimize the strengths of a diverse workforce,
and ensuring diversity needs are fully incorporated in all HR decisions.
What 3 specific areas do people need to make a successful new beginning? -
✔✔ANSW✔✔..Provide a purpose, create a picture, create a plan
What 4 elements are involved in executing a win-win strategy? - ✔✔ANSW✔✔..People -
separate people from the problem. Often the push pull is the result of the reaction of
indv to the topic presented. Listening skills are helpful. Interests - focus on interests not
positions. Seek answers to why an issue is important. Options - invent options for
mutual gain. Encourage those in conflict to place selves in the position of other parties
to identify possible solutions. Criteria - use objective and fact-based criteria for
assessing arguments and proposed solutions.
What are qualities of the win-lose negotiating style? - ✔✔ANSW✔✔..Person either
takes over or trades off, difficult to deal with as they insist on having things their way.
What are some influencing strategies? - ✔✔ANSW✔✔..Avoid arguments, show respect
for the other's opinion, admit when you're wrong, begin in a friendly way, get to yes
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