Certified Veterinarian Assistant Exam
Review (all questions) Questions and
Answers
Clients that rely entirely on your confident recommendations behave in such a
manner because...
✓ ~~~they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do?
✓ ~~~treat every client the same
A good way to determine the best service for your clients is by:
✓ ~~~better understanding them by asking questions and effectively listening to their
responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they
know how much you care."
✓ ~~~know
Because the doctor actually examines their pet, clients feel that interaction
influences them more than interaction with other staff members.
✓ ~~~false
What is a client's greatest single expectation with regard to staff?
✓ ~~~keeping your word
Most clients say the yellow pages were their main source of referral.
, ✓ ~~~false
A _______ reputation spreads quicker than a _______ one.
✓ ~~~bad, good
Why is the location of the veterinary hospital important?
✓ ~~~saves time and convenient
Employees working in the veterinary field see the exact same situation every day.
✓ ~~~false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an
example of that?
✓ ~~~A. New Drugs/Medications
B. Working with different veterinarians
Which of the following are some ways you can grow in your personal knowledge?
✓ ~~~A. Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to
______________.
✓ ~~~follow instructions
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