SCM 300 Exam Davila Questions and Answers
rationing - Answer-buyer only gets partial order from supplier
demand is higher than available supply
shortage gaming - Answer-placing an order larger than expected demand
5 methods for controlling bullwhip effect - Aday low pricing
r management ...
eight supply chain processes - Answer-1) Product development and commercialization:
What does the customer want? When? Can we organize the right suppliers,
manufacturers, distributors, and retail organizations to get the job done right?
2) Supplier Relationship Management: Finding suppliers. Developing relationships.
Managing present and future purchases from the suppliers. Working together to
improve quality.
3) Manufacturing Flow Management: Making the right items to meet customer
expectations. Doing this using the least amount of resources possible.
4) Demand Management: Utilize forecasting to understand likely demand. Once a
forecast is available manage the firm's facilities and resources to meet expected
demand.
5) Order Fulfillment: If proper demand management has taken place, then it will be time
to fulfill orders. This might include picking, packing, and shipping items to the customer.
6) Customer Relationship Management: Utilizing information to better understand the
needs and desires of your customers today and into the future.
7) Customer Service Management: Communication between customers and the supply
chain. Providing customers with product availability details and tracking information.
Providing customers with product assistance and maintenance opportunities.
8) Returns Management: Dealing with reverse logistics issues such as damaged and
unwanted products, product recalls, the return of pallets to the distribution center, etc.
Understanding problems[...]"
contract manufacturing - Answer-a joint venture in which a company contracts with
manufacturers in a foreign market to produce its product or provide its service
Near-sourcing - Answer-Locating production or services closer to where the goods or
services are sold, in order to increase efficiency.
, business process outsourcing - Answer-Example: HR or Administrative or accounting
duties done by an outside company
Customs-Trade Partnership Against Terrorism (C-TPAT) - Answer-The value of the
program to companies and the US government is that corporations assume
responsibility for their supply chains, voluntary program with benefit for participants.
Shipper's Export Declaration (SED) - Answer-Contains relevant export transaction data
such as the transportation mode(s), transaction participants, and description of what is
being exported.
required if cargo is 2500 above
or destined to country prohibited by regulations
Validated Export License - Answer-A required document issued by the U.S. government
authorizing the export of a strategic commodity or a shipment to an unfriendly country
Free Trade Zone (FTZ) - Answer-a duty-free and tax-exempt industrial park created to
attract foreign corporations and create industrial jobs
why be socially responsible - Answer-1. Demonstrating its social responsibility helps a
company build a good reputation
2. If all companies in a society act socially, the quality of life as a whole increases
Social Responsibility issues to consider - Answer-1.money is power
2.social power
3.regional solutions
4.innovations
5.media and special interest
6.impact on stakeholders
Goal of waiting line management - Answer-Balance the cost paid by the customers
(time) with the cost paid by the company (money paid to maintain the system)
Parts of a waiting line system - Answer-Input Source
Waiting Line
Service Facility
4 Managerial Consideration in Queues - Answer-customers
waiting line
employees
service facilities
Basic waiting line terminology - Answer--queue*: line.
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