UPDATED 2024 WELLCARE ACT MASTERY EXAM
QUESTIONS WITH VERIFIED SOLUTIONS
Enrollment applications must be received by Wellcare no later than ___ calendar day(s)
following receipt from the beneficiary. - CORRECT ANSWER 1
Which elements are available as part of Wellcare's Sales Support model? - CORRECT
ANSWER All of these
Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums - CORRECT ANSWER False
Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists - CORRECT ANSWER
True
At the end of this course, there will be a Mastery Exam. Agents must achieve a passing
score of 85% or higher to successfully complete this course - CORRECT ANSWER
True
Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a - CORRECT ANSWER Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. - CORRECT ANSWER False
Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). - CORRECT ANSWER
False
Marketing benefits in a service area where those benefits are not available is prohibited
and considered misleading unless that is unavoidable because of local/regional or media
use. - CORRECT ANSWER True
CustomPoint sales material order dates will be posted on Wellcare.com - CORRECT
ANSWER False
The online Centene Workbench self-service portal enables you to - CORRECT ANSWER
All of these
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than
one MA plan provider. The disclaimer must be: - CORRECT ANSWER Included in
any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
Prominently displayed on TPMO websites (regardless of content).
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