Exam (elaborations)
Arby's Training (SMTP Final Exam Review) – Q’s & A’s
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Arby's Training (SMTP Final Exam Review) – Q’s & A’s
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Arby's Training (SMTP Final Exam Review) – Q’s & A’sWhat does BLAST stand for? Right Ans - Believe
Listen
Apologize
Solve
Thank
BLAST = Right Ans - Believe
Listen
Apologize
Solve
Thank
Arby's values: Right Ans - - dream big
- make a difference
- play fair
- have fun
- work hard
- get it done
What are the four basics of friendly service? Right Ans - Smile
Say Thank You
Greet
Make Eye Contact
Team Member Principles Right Ans - 1. we're friendly
2. we're proud
3. we put customers first
4. we find a way to make it right
What is the five step training method? Right Ans - Tell
Show
Let Do
Observe
Prasie Progress
, Management Principles Right Ans - 1. we're fully staffed
2. we train, trust, & empower
3. we set examples
4. we treat our team members right
What is the service time for front counter?
What is the service time for drive thru? Right Ans - FC - 90 sec.
DT - 50/60/75 sec.
Employees with what symptoms should not come to work: Right Ans -
Vomiting or diarrhea, sore throat, jaundice
Employees are required to wash their hands when? Right Ans - A minimum
of every hour.
At the start of their shift.
After eating or drinking.
True/False: Employees are allowed to drink on the service line as long as they
keep a lid on the cup. Right Ans - FALSE
True/False: employees who are under the age of 18 may not turn the slicer
off, but they may take the sliced beef off the slicer plate. Right Ans - False
When must you wear slicer gloves? Right Ans - When cleaning, assembling,
and disassembling the slicer.
When slicing tomatoes.
The slicer may be closed ___ minutes before the doors are locked. Right Ans
- 0 minutes
An important safety tip when cleaning the slicer is to: Right Ans - Unplug
the slicer!
True or False Stainless mesh safety gloves must be washed, rinsed and
sanitized after each use. Right Ans - True
When must you wear slicer safety gloves? Right Ans - When slicing
tomatoes.
When cleaning, assembling, and disassembling the slicer.
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