USPS Sales & Services Associate
Training Exam Questions Reviewed
With Correct Answers
What is the maximum amount of insurance you can
purchase? - ANSWER ✔ : $5,000.
What is the maximum amount of insurance that can be
purchased with Registered Mail? - ANSWER ✔ :
$25,000.
What are the 3 ways to add insurance to a package? -
ANSWER ✔ : Online, post office, Kiosk.
Can additional insurance be purchased at the window if it
has already been purchased online or at the Kiosk? -
ANSWER ✔ : No.
What is the maximum weight and size for Priority
packages? - ANSWER ✔ : 70 lbs, 108" length + girth
combined.
What is EDDM? - ANSWER ✔ : Every Door Direct Mail.
, Why is product knowledge important? - ANSWER ✔ : It
provides satisfaction in helping a customer, increases
customer knowledge, increases revenue, increases
interaction between the SSA and customer, empowers the
SSA to be the expert and ensures loyal, satisfied,
returning customers.
Name some of the benefits of renting a PO Box? -
ANSWER ✔ : Convenient, early delivery, secure,
extended hours, affordable, permanent, good business,
private.
How can you renew a PO Box? - ANSWER ✔ : Online
with a credit/debit card, through an automatic renewal
process, self service Kiosk, mail in a check or money
order, pay at the post office in person.
When does Dimensional Weight (DIM) pricing apply? -
ANSWER ✔ : Priority mail being shipped to zones 5-8
which are larger than 1 cubic foot.
What qualifies an article to be classified as 1st class mail?
- ANSWER ✔ : Less than 13 oz, handwritten or
typewritten personal correspondence, postcards, and
Business Reply Mail.
When are balloon surcharges applied? - ANSWER ✔ :
Less than 20 lbs and the dimensions are greater than 84"
length + girth combined. Standard Post to all zones and
, Priority mail only to zones 1-4 [Remember Priority zones
5-8 will be Dimensional charges for that size package]
What are our Package Services? - ANSWER ✔ :
Standard Post, Bound Printed Matter, Media Mail and
Library Mail. These are NOT sealed against Postal
inspection.
What is an Oversized Package? - ANSWER ✔ :
Standard Post packages that measure more than 108" but
less than 130" length + girth combined.
What is Media Mail's content limited to? - ANSWER ✔ :
Books, sound recordings, recorded video tapes, printed
music, recorded computer-readable media (DVD's and
CD's).
What are some extra services we offer on packages? -
ANSWER ✔ : Registered Mail, Return Receipt, Return
Receipt for Merchandise, Restricted Delivery, USPS
Tracking (delivery confirmation), Signature Confirmation,
Collect on Delivery, Certified Mail and Certificate of
Mailing.
What are the four categories of International Mail? -
ANSWER ✔ : 1st class mail international, Priority mail
international, Priority Express international and Global
Express Guaranteed.
