AA/ENVOY CSA TRAINING UPDATED
Exam Questions and CORRECT Answers
Main Gates Keypad and Main ticket Counter keypad - CORRECT ANSWER- What are the
main two keypads?
45 days - CORRECT ANSWER- How often does quick sign-in keypad expire?
Ctrl F - CORRECT ANSWER- How do you access the AAdvantage/Frequent Flyer Keypad?
Alt F - CORRECT ANSWER- What is the entry to FLIFO?
CTRL U - CORRECT ANSWER- How do you access the Useful Keypad?
CTRL R - CORRECT ANSWER- What is the entry to access the Retrieve PNR Entry?
Alt Tab - CORRECT ANSWER- What entry allows the user to toggle between different
applications?
Shift R - CORRECT ANSWER- What is the command to Retrieve a PNR
Shift X - CORRECT ANSWER- What is the Entry to Ignore a PNR when you are finished
working?
Reservation Keypad - CORRECT ANSWER- What does CTRL R access?
CTRl R, F6 - CORRECT ANSWER- How do you add/change/delete remarks?
CTRL R, F7 - CORRECT ANSWER- What are the first steps in adding an SSR code to a
PNR?
, Shift D - CORRECT ANSWER- From a displayed PNR what is the entry displays specific
elements?
Shift D, Opt 11 - CORRECT ANSWER- What is the entry to display the itinerary?
Shift D, Opt 16 - CORRECT ANSWER- What entry displays the name field?
Confirmation number or flight number and last name? - CORRECT ANSWER- List 2 ways
to retrieve a PNR
Status of Flight - CORRECT ANSWER- What does Open CI stand for?
More than 1 aircraft but the same flight number - CORRECT ANSWER- What is a through
flight?
Assigned no smoking - CORRECT ANSWER- How do you display the seat map?
Ctrl A, Ctrl C, F7 - CORRECT ANSWER- How do you access the PBT or ACS Flight Status
Shift D, Option 11 - CORRECT ANSWER- What is the entry and option to display the
itinerary?
Confirmation code or flight number and last name - CORRECT ANSWER- List 2 ways to
retrieve a PNR?
ACS - CORRECT ANSWER- Airport Check-in System
CTRL C or CTRL G, F7 - CORRECT ANSWER- list 2 ways to check in a passenger?
More than 1 aircraft but same flight number - CORRECT ANSWER- What is a THROUGH
FLIGHT
Exam Questions and CORRECT Answers
Main Gates Keypad and Main ticket Counter keypad - CORRECT ANSWER- What are the
main two keypads?
45 days - CORRECT ANSWER- How often does quick sign-in keypad expire?
Ctrl F - CORRECT ANSWER- How do you access the AAdvantage/Frequent Flyer Keypad?
Alt F - CORRECT ANSWER- What is the entry to FLIFO?
CTRL U - CORRECT ANSWER- How do you access the Useful Keypad?
CTRL R - CORRECT ANSWER- What is the entry to access the Retrieve PNR Entry?
Alt Tab - CORRECT ANSWER- What entry allows the user to toggle between different
applications?
Shift R - CORRECT ANSWER- What is the command to Retrieve a PNR
Shift X - CORRECT ANSWER- What is the Entry to Ignore a PNR when you are finished
working?
Reservation Keypad - CORRECT ANSWER- What does CTRL R access?
CTRl R, F6 - CORRECT ANSWER- How do you add/change/delete remarks?
CTRL R, F7 - CORRECT ANSWER- What are the first steps in adding an SSR code to a
PNR?
, Shift D - CORRECT ANSWER- From a displayed PNR what is the entry displays specific
elements?
Shift D, Opt 11 - CORRECT ANSWER- What is the entry to display the itinerary?
Shift D, Opt 16 - CORRECT ANSWER- What entry displays the name field?
Confirmation number or flight number and last name? - CORRECT ANSWER- List 2 ways
to retrieve a PNR
Status of Flight - CORRECT ANSWER- What does Open CI stand for?
More than 1 aircraft but the same flight number - CORRECT ANSWER- What is a through
flight?
Assigned no smoking - CORRECT ANSWER- How do you display the seat map?
Ctrl A, Ctrl C, F7 - CORRECT ANSWER- How do you access the PBT or ACS Flight Status
Shift D, Option 11 - CORRECT ANSWER- What is the entry and option to display the
itinerary?
Confirmation code or flight number and last name - CORRECT ANSWER- List 2 ways to
retrieve a PNR?
ACS - CORRECT ANSWER- Airport Check-in System
CTRL C or CTRL G, F7 - CORRECT ANSWER- list 2 ways to check in a passenger?
More than 1 aircraft but same flight number - CORRECT ANSWER- What is a THROUGH
FLIGHT
