GMS 401 - TEST 2 Questions and Answers 100% Verified
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Course
GMS 401
Institution
GMS 401
American Society for Quality defines quality as: - the totality of features and characteristics of a
product or service that bears on its ability to satisfy stated or implied needs.
An operations manager's job is to: - build a total quality management system that identifies and
satisfies custome...
GMS 401 - TEST 2
American Society for Quality defines quality as: - the totality of features and characteristics of a
product or service that bears on its ability to satisfy stated or implied needs.
An operations manager's job is to: - build a total quality management system that identifies and
satisfies customer need.
4 possible "causes" of quality problems - Material, Machinery, Manpower, and Methods
6 Supply Chain Strategies for goods and services to be obtained from outside sources - 1.
negotiating with many suppliers and playing one supplier against another
2. developing a long term partnering a relationships with a few suppliers
3. vertical integration
4. joint ventures
5. Developing keirestu networks
6. developing virtual companies that use suppliers on an as-needed basis.
7 tools for TQM - Tools for Generating Ideas
-->Check Sheet
--> Scatter Diagram
--> Cause-and-Effect Diagram
Tools to Organize Data
--> Pareto Chart
--> Flowchart (Process Diagram)
Tools for Identifying Problems
--> Histogram
, --> Statistical Process Control Chart
A firm can persue a learning cost steeper than industry average by: - 1. Following an aggressive
pricing policy
2. Focusing on continuing cost reduction and productivity improvement
3. Building on a shared experience
4. Keeping capacity growing ahead of demand
A process is said to be operating in statistical control when: - the only source of variation is
common (natural) causes.
advanced shipping notice (ASN) - a shipping notice delivered directly from vendor to purchaser
Arithmetic Approach - uses the production doubling equation
T x L^n = time required for nth unit
Assignable Variation - variation in a production process that can be traced to specific causes
attribute inspection - an inspection that classifies items as being either good or defective
Benchmarking - selecting a demonstrated standard of performance that represents the very best
performance for a process or an activity
blanket order - A long-term purchase commitment to a supplier for items that are to be delivered
against short-term releases to ship
Bullwhip Effect - the increasing fluctuation in orders that often occurs as orders move through the
supply chain
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