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GMS 401 - TEST 2 Questions and Answers 100% Verified
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  • GMS 401

American Society for Quality defines quality as: - the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. An operations manager's job is to: - build a total quality management system that identifies and satisfies custome...

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  • August 16, 2024
  • 11
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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GMS 401 - TEST 2
American Society for Quality defines quality as: - the totality of features and characteristics of a
product or service that bears on its ability to satisfy stated or implied needs.



An operations manager's job is to: - build a total quality management system that identifies and
satisfies customer need.



4 possible "causes" of quality problems - Material, Machinery, Manpower, and Methods



6 Supply Chain Strategies for goods and services to be obtained from outside sources - 1.
negotiating with many suppliers and playing one supplier against another

2. developing a long term partnering a relationships with a few suppliers

3. vertical integration

4. joint ventures

5. Developing keirestu networks

6. developing virtual companies that use suppliers on an as-needed basis.



7 tools for TQM - Tools for Generating Ideas

-->Check Sheet

--> Scatter Diagram

--> Cause-and-Effect Diagram



Tools to Organize Data

--> Pareto Chart

--> Flowchart (Process Diagram)



Tools for Identifying Problems

--> Histogram

, --> Statistical Process Control Chart



A firm can persue a learning cost steeper than industry average by: - 1. Following an aggressive
pricing policy

2. Focusing on continuing cost reduction and productivity improvement

3. Building on a shared experience

4. Keeping capacity growing ahead of demand



A process is said to be operating in statistical control when: - the only source of variation is
common (natural) causes.



advanced shipping notice (ASN) - a shipping notice delivered directly from vendor to purchaser



Arithmetic Approach - uses the production doubling equation



T x L^n = time required for nth unit



Assignable Variation - variation in a production process that can be traced to specific causes



attribute inspection - an inspection that classifies items as being either good or defective



Benchmarking - selecting a demonstrated standard of performance that represents the very best
performance for a process or an activity



blanket order - A long-term purchase commitment to a supplier for items that are to be delivered
against short-term releases to ship



Bullwhip Effect - the increasing fluctuation in orders that often occurs as orders move through the
supply chain

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