Exam (elaborations)
CALP questions and answers graded A+ 2024/2025
- Course
- Institution
CALP questions and answers graded A+ 2024/2025
[Show more]
Content preview
CALPThe implementation and use of a resident portal can increase the effectiveness of the staff's:
A. Adherence to fair housing laws.
B. Lead response time and closing rates.
C. Communication with the apartment community.
D. Social media use and relationship marketing efforts. - ANSC. Communication with the
apartment community.
Which focus in a sales presentation is MOST likely to increase a leasing professional's
effectiveness?
A. Online presence
B. Emotional appeal
C. Financial promotions
D. Fair housing compliance - ANSB. Emotional appeal
What are the physical changes made to an apartment home or common area to protect the fair
housing rights of persons with disabilities?
A. Accommodations
B. Considerations
C. Modifications
D. Regulations - ANSC. Modifications
Who is responsible for the accuracy of data collected on a resident application?
A. Applicant
B. Property manager
C. Leasing professional
D. Credit reporting agency - ANSA. Applicant
Residential properties are permitted to use which screening criteria to legally discriminate?
A. Handicap
B. Family status
C. Rental history
D. Employment status - ANSC. Rental history
Which term BEST describes a situation in which a leasing professional takes prospects through
the community in a pre-planned or personalized manner to show off the office, amenities,
common areas, and/or model homes?
A. Tour route
B. Relationship sale
C. Branding promotion
D. External assessment - ANSA. Tour route
, Which technique is MOST appropriate for limiting distractions while on the telephone with a
prospective resident?
A. Use multitasking techniques that allow for increased performance.
B. Position the desk chair to face the wall rather than nearby coworkers.
C. Request that the prospective resident call back at an appointed time.
D. Prohibit other residents from entering the office by locking the door. - ANSB. Position the
desk chair to face the wall rather than nearby coworkers.
When a resident reports an unpleasant incident on the community's property, what is the FIRST
action the leasing professional should take?
A. Express concern and/or sympathy for the resident.
B. Investigate the incident and those involved.
C. Ask the community manager to intervene.
D. Explain to the resident that he/she should stay calm. - ANSA. Express concern and/or
sympathy for the resident.
Which method is BEST for maintaining an effective and reliable maintenance team?
A. Establish hefty consequences for inadequate work.
B. Provide feedback and recognition for all work performed.
C. Maintain records of service requests that are closed successfully.
D. Demonstrate examples of good and bad service performance. - ANSB. Provide feedback
and recognition for all work performed.
Discrimination due to disparate impact means that a policy or procedure:
A. Negatively affects persons of a particular age group.
B. Has different impacts on persons of certain protected classes.
C. Adversely affects persons who do not have the capacity to legally abide. D. Violates the
rights of persons as given in the Fair Credit Reporting Act. - ANSB. Has different impacts on
persons of certain protected classes.
All of the following are part of an apartment community's curb appeal EXCEPT the:
A. Website.
B. Leasing center.
C. Model apartment(s).
D. Maintenance office. - ANSD. Maintenance office.
The key to a good sales presentation is to match the prospect's wants and needs to the
community's:
A. Price and location.
B. Demographics and lifestyle.
C. Expectations and availability.
D. Features and benefits - ANSD. Features and benefits
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Legitexams. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
84866 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now