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TEST BANK FOR MGMT 12th Edition by Chuck
Williams With Correct Answers
MGMT 12th Edition by Chuck Williams
Chapter 01_Management
1. _____ is defined as getting work done through others.
a. Orientation
b. Marketing
c. Management
d. Accounting
c
ANSWER:
2. When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told
that her role involved supervising the work of her employees and ensuring that they did their jobs
well. Ruth's job is related to:
a. marketing.
3. At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work
carried out by the company's site engineers. He is also responsible for ensuring that all the engineers
are provided with ample guidance and supervision so that they can perform all the assigned tasks to
the best of their ability. In the given scenario, Edwin's job is related to _____.
a. accounting
b. sales
c. management
d. production
c
ANSWER:
4. Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are
fully utilized. It also makes sure that minimal waste is produced. The juice extracting and packaging
units of the company are designed in such way that the quality of its products is maintained with
minimal costs. Relish is involved in achieving _____.
a. effectiveness
5. Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the
shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place
another order for the same quantity of scrap metal from a local manufacturer. As a result, its car
manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles is
demonstrating a lack of _____.
a. synergy
b. disintermediation
c. automation
d. efficiency
d
ANSWER:
6. To reduce manual errors, Debronth Inc., a machinery manufacturing company, automated most of
its production processes using Computer Numeric Control (CNC) machines. This reduced the labor
cost, wastage of raw materials, and rejection of finished goods due to quality issues. In the context of
management, the automation of production processes at Debronth Inc. exemplifies _____.
a. synergy
7. _____ involves accomplishing tasks that help fulfill organizational objectives.
a. Effectiveness
b. Equity
c. Synergy
d. Retrenchment
a
ANSWER:
8. Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting
time for its customers. This has helped the restaurant improve its customer service and satisfaction.
This scenario illustrates that Venus Diner is striving for _____.
a. effectiveness
b. consistency
c. synergy
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