SCM 300 chapter final
Business Process - Answer- Any activity or group of activities that takes an input, adds value to it, and provides an output to an internal or external customer.
Relationship between business processes and the supply chain - Answer- both are 1. Made up of a series of int...
SCM 300 chapter final
Business Process - Answer- Any activity or group of activities that takes an input,
adds value to it, and provides an output to an internal or external customer.
Relationship between business processes and the supply chain - Answer- both are
1. Made up of a series of interconnected and interdependent processes
2.Productivity - Managing Inputs and Outputs at a smaller scale
Three requirements of a good process - Answer- Good intentions
reproducible results
Measurable and manageable
intentions and parameters - Answer- Goals on what needs to be accomplished,
define values and success consider codependent processes, big picture
• Common reasons for bad processes - Answer- ambiguity, misalignment,
miscommunication market evolution, limitations
• Cow path theory - Answer- Story and Lessons- customers and manager are
satisfied with a business process when there could be a better alternative limits
innovation.
Scope - Answer- when does process begin and end.
Scope inflation - Answer- realizing that your process's problems relates or involves
many other processes. May not have recourses or clearance to make solutions.
• Primary stages and steps in designing a business process - Answer- Define goals
and parameter, define success, (build it, test it, improve it)
5 Attributes of a good consultant - Answer- 1.data collection and analysis take notes
2. Be creative 3. Have a long term vision -consider human nature 4, group dynamics
things will get worse before better culture shock 5. Understand business imperatives
could explain it to a 5 year old.
• Common consulting errors - Answer- 1. Assuming things 2. Finding a solution to
soon.3 listening to clients prefabricated solutions
Errors during projects - Answer- . Avoid surveys 2manage project scope inflation 3,
sticking to a dead end scope. 4 not there to make people happy
• Primary steps to consider when selling consulting recommendations - Answer-
Progress might not happen very quickly ease into solution like a doctor
• Gap analysis- - Answer- the gap between present and desired state
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