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CHERRY & JACOB CH 17. NURSING LEADERSHIP & MANAGEMENT QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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CHERRY & JACOB CH 17. NURSING LEADERSHIP & MANAGEMENT QUESTIONS AND ANSWERS WITH SOLUTIONS 2024
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CHERRY & JACOB CH 17. NURSINGLEADERSHIP & MANAGEMENT
QUESTIONS AND ANSWERS WITH
SOLUTIONS 2024
*Which skill is most important for a nurse to possess when attempting to exercise or earn informal
power within an organization?
A. Ability to persuade others
B. Expert level nursing knowledge
C. Understanding of management goals
D. Willingness to compromise with everyone in the team - ANSWER A.
Informal leadership is exercised by the person who has no official or appointed authority to act, but is
able to persuade and influence others. The informal leader may have considerable power in the work
group and can influence the group's attitude and significantly affect the efficiency and effectiveness of
workflow, goal setting, and problem-solving. The other options represent skills that either relate to
actual nursing care (expert nursing knowledge and cooperation) or management (goals).REF: p. 297-298
*Which characteristics are expected to be represented in a health care facility's mission statement?
(Select all that apply)
A. Commitment to professional excellence
B. Providing the most economical health care services
C. Ethical treatment of all patients and staff
D. Teamwork to deliver quality care
E. Utilization of innovated service delivery methods - ANSWER A, C, D, E
Appropriate philosophies and values include the commitment to professional and individual excellence,
with support for personal and professional growth, ethical and fair treatment for all through a
commitment to relationships based on fairness and trust with our patients and our employees.
Teamwork is consistently demonstrated as we work together to provide ever-improving quality care.
Compassion is our highest priority; we will always provide care and comfort to people in need with a
respectful and dignified treatment at all times. Innovation in service delivery is accomplished by
investing in the development of new and better ways to deliver health care.REF: p. 303, Box 17-4
, *Which of the following activities engaged in by a nurse manager would be expected to have the
greatest impact on patient care?
A. Role modeling effective communication between all levels of staff
B. Conducting a survey to identify factors affecting staff job satisfaction
C. Providing all nursing staff with opportunities to influence unit policies
D. Providing all staff members with written copies of organizational policies - ANSWER A.
Positive role modeling is an effective tool the nurse can use to create a positive team spirit and promote
high-quality patient care. Positive role modeling simply means that the nurse performs the job in such a
way that he or she demonstrates ideal performance as a professional nurse; others hopefully will follow
the example. The other options are more related to the working climate and control of staff
performance.REF: pp. 306-307
*What interventions will a nurse manager implement when coaching a newly licensed nurse regarding
the way a patient's complaint was handled? (Select all that apply)
A. Ask, "What will you do differently the next time this situation occurs?"
B. Begin the discussion with a personal interpretation of the situation
C. Focus on how to achieve the "ideal situation"
D. Approach the conversation in a nonjudgmental fashion
E. Use close ended questions to help focus the conversation on the situation - ANSWER A, B, D
Effective coaching includes discussing situations in a neutral way—avoid judgmental language that will
put the other person on the defensive, encouraging the other person to provide his or her perspective
about the situation and to reflect on his or her performance through open-ended questions. Being
realistic by focusing on what is actually achievable.REF: p. 307, Box 17-6
*According to the definition, which word best describes leadership?
A. Allocate
B. Influence
C. Evaluate
D. Control - ANSWER B.
Leadership is the ability to guide or influence others. The other words are more applicable to the
supervision of resources.REF: p. 296-297
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