Exam (elaborations)
CTO TRAINING QUESTIONS AND ANSWERS 2024
- Course
- Institution
Exam of 9 pages for the course CTO at CTO (CTO TRAINING)
[Show more]
Content preview
CTO TRAINING1. PERFORMANCE & LEARNING OBJECTIVES 2. RELEVANT TO THE JOB 3.
TRAINING IS CONCISE 4. BASED ON STANDARDS 5. DOCUMENTATION 6.
EMPOWERS CTO 7. TRAINEE EVALUATES CTO AND PROGRAM - answerWHAT
ARE THE ELEMENTS OF PERFORMANCE BASED TRAINING
COURT DEFENSIBLE & EQUAL EMPLOYEMENT OPPORTUNITY COMMISSION
CONSISTANT (EEOC), SAME EDUCATIONAL EXPERIENCE, BUILDING BLOCK,
PROMOTES PROFESSIONALISM, SHORTER TRAINING PERIOD, REMEDIAL
TRAINING IDENTIFIED SOONER, USES STANDARIZED EVALUATION GUIDELINES
(SEG) - answerWHAT ARE THE BENEFITS OF STANDARIZED TRAINING?
COURT DEFENSIBLE & EQUAL EMPLOYEMENT OPPORTUNITY COMMISSION
CONSISTANT (EEOC), SAME EDUCATIONAL EXPERIENCE, BUILDING BLOCK,
PROMOTES PROFESSIONALISM, SHORTER TRAINING PERIOD, REMEDIAL
TRAINING IDENTIFIED SOONER, USES STANDARIZED EVALUATION GUIDELINES
(SEG) - answerWHAT ARE THE BENEFITS OF STANDARIZED TRAINING?
CTO COORDINATOR/TRAINING COORDINATOR, DAILY OBSERVATION REPORT
(DOR), STANDARIZED EVALUATION GUIDELINES (SEGS), TRAINEE TRACKING
SHEETS, TRAINEE TASK LIST, COMMITMENT FROM HEAD OF AGENCY, TRAINEE
ROTATION, MULTIPLE METHODS OF EVALUTION - answerCOMPONENTS THAT
ARE CRITICAL TO THE DESIGN AND FUNCTION OF A CTO PROGRAM INCLUDES:
1. TRADITIONALIST 2. BABY BOOMERS 3. GENERATION X, 4. GENERATION Y -
answerWHAT IS THE NUMBER OF DIFFERENT GENERATIONS IN THE
WORKFORCE?
SENDER, RECEIVER, MESSAGE, MEDIUM, FEEDBACK - answerWHAT ARE THE
FIVE COMPONENTS OF THE COMMUNICATON CYCLE?
CTOS ARE ROLE MODELS BY SHOWING THEIR WORK HABITS & COMPLAINCE
WITH POLICIES AND PROCEDURES ARE BOTH OBSERVED BY CURRENT AND
FORMER TRAINEES - answerDEFINE ROLES OF CTO: ROLE MODEL
TRAINEE IS MORE CONFIENCE IN THE CTO THAN ANYONE ELSE, CTO MAY
HAVE LIMITED SUPERVISORY AUTHORITY - answerDEFINE ROLES OF CTO:
MENTOR
COACH: ALLOWS PRACTICE, GIVES HINTS, TRAINEE LEARNS BY MAKING
MISTAKES, PROVIDES LEARNING EXPERIENCE THROUGH PRACTICAL
EXERCISES - answerDEFINE ROLES OF CTO: COACH
TEACHER: ASSIST TRAINEE IN LEARING NEW INFORMATION, REVIEWING
TOPICS & DEVELOPING NEW PHYCHOMETER SKILLS - answerDEFINE ROLES OF
CTO: TEACHER
TRADICONALIST: BORN 1922-1945: APPLEAL TO THE GREATHER GOOD,
APPEARL TO THEIR SENSE OF RIGHT/WRONG, COMMUNICATE FORMALLY,
COMMUNICATE FACE TO FACE, COMMUNICATE USING COMPUTER
TECHNOLOGY WITH CAUTION - answerWHAT IS A TRADIONALIST?
, BABY BOOMER: BORN 1946-1964, EMPHASIZE FAIRNESS TO ALL INVOLVED,
USE BRAINSTORMING TECHNIQUES, COMMUICATE FACE TO FACE OR PHONE
CALL, COMMUNICATE MORE VERGALLY THAN ELECTRONICALLY, REFERENCE
TO THE BOTTOM LINE - answerWHAT IS BABY BOOMER?
GENERATION X: BORN 1965-1976, STRESS PERSONAL SECURITY, STRESS
PERSONAL GOALS, SRESS TASK AT HAND, GIVES ADVISE AS A MENTOR,
COMMUICATE INFORMALLY - answerWHAT IS GENERATION X?
GENERATION Y: BORN 1977-2002: COMMUNICATE USING A FULL RANGE OF
TECHNOLOGY EXPECT CONSTANT FEEDBACK & REINFORCEMENT, SHARE
INFORMATION USING INSTANT MESSAGES INTERNET, FOCUS ON OUTCOMES
NOT PROTOCOL, EXPLAIN EXACT PROCEDURES - answerWHAT IS GENERATION
Y?
QUESTIONS THAT CAN NOT BE ANSWERED WITH YES OR NO, THEY ASSIST
THE CTO IN REMAINING CLEAR ON WHAT IS BEING SAID AND DEMONSTRATING
INTEREST IN THE CONVERSTATION - answerWHAT ARE OPEN ENDED
QUESTIONS?
BRIEF REPHRASING OF INFORMATION PROVIDED BY SENDER; PROVIDES
RESTATEMENT OF THE ESSENCE OF THE INFORMATON IN THE LISTENERS
OWN WORDS - answerWHAT IS PARAPHRASING?
PHYSICALLY SIGNALING THAT THE LISTENER IS ATENTIVE AND LISTENING
(EYE CONTACT, LEANING IN, RAISING EYEBROWS) - answerWHAT IS NON-
VERBAL ATTENDING?
RESPEATING IN A SHORT DECLATIVE STATEMENT THE EMOTIONS OR
FEELINGS THAT THE SENDER IS COMMUNICATING - answerWHAT IS
REFLECTING FEELINGS?
NEED TO KNOW, DRIVE TO BECOME BETTER, DESIRE TO BE USEFUL OR HAVE
MORE RESPONSBILITIES, PROPERTY OF A PERSON - answerWHAT IS
INTRINSIC?
TANGIBLE REWARDS, PAY RAISES, PROMOTIONS, BETTER WORKING
CONDITIONS, BETTER SCHEDULE - answerWHAT IS EXTRINSIC?
MOST VITAL DOCUMENTATION, PROVIDES IMMEDIATE, ACCURATE AND
OBJECTIVE FEEDBACK TO THE TRAINEE: PERMANENT RECORD OF TRAINING
ACTIVITIES, BEHAVIOR & PERFORMANCE; DOR SHOWS THE TRANEE WAS
PROVIDED MYULTIPLE OPPORTUNITIES TO SUCCEED; PROVIDE A CLEAR DAY
TO DAY RECORD OF TRAINEE PROGRESS OR LACK THEROF - answerDESCRIBE
(DOR) DAILY OBSERVATION REPORT
USES AGENCY SPECIFIC TASKS & COMPETENCIES; CONTAINS ALL TASKS &
COMPETENCIES INVOLVED IN THE SPECIFIC JOBS AND POSITION BEING
TAUGHT; DIRECTLY RELATED BACK TO THE CATEGORIES ON THE DOR ;
UPDATED AS TECHNOLOGY, POLICY OR ANY OTHER TYPE OF CHANGE
OCCURS; DOCUMENT EXPLAINED & DEMONSTRATED; REVIEWED DAILY BY
THE CTO & TRAINEE - answerWHAT ARE TASK LISTS?
USED TO TRACK A TRAINEES OVERALL PROGRESS USING DOR'S AS SOURCE
DOCUMENTS ; REMEDIATION CAN BE FLAGGED EARLY OR NON EXPOSURE TO
AREAS ; ONE LINE ENTRY PER DOR ; MAINTAINED BY THE CTO AND CTO
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Dreamer252. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $14.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now