CPI Training exam with answers

CPI Training exam with answers

all behavior is a form of communication - ANSWER: ➡ True
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The Directive Staff approach is a response to which Crisis Development Model behavior level? -
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ANSWER: ➡ Defensive
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When a person is in a tension reduction, what is an appropriate response? - ANSWER: ➡ Re-
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Which of the following statements best describes rational detachment? - ANSWER: ➡ Remain
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professional by managing your own behavior and attitude
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Precipitation factors are underlying reasons for behavior - ANSWER: ➡ True
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You can influence the crisis by controlling another persons attitude. - ANSWER: ➡ False
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What is something to keep in mind when listening with empathy? - ANSWER: ➡ Give your undivided
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attention
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The Supportive Stance is managing your position, posture, and proximity in relation to the person in
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crisis - ANSWER: ➡ True
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Nonverbal communication includes which of the following? - ANSWER: ➡ Body Language
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When a person asks a question you perceive as challenging (such as "Who do you think you are?) the
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recommended response would be to_____ - ANSWER: ➡ Downplay the challenge
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Important points for limit settings are: - ANSWER: ➡ Being respectful, simple, and reasonable
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