BMT EXAM
9ix455
1. SUSAN ACCIDENTALLY SHREDDED A CUS- TRUE
TOMERS VERIFICATION ITEM PRIOR TO SCAN-
NING INTO FILE SERVICES. PER THE CON-
FIDENTIAL INFORMATION POLICY, SUSAN
MUST GET APPROVAL FROM MANAGEMENT
TO ACCESS THE SHRED-IT BIN AND MUST
HAVE ANOTHER EMPLOYEE PRESENT TO GET
THE INFORMATION OUT OF THE BIN
2. ACCORDING TO THE CHECK STUB POLICY FALSE
VOIDED CHECKSTUBS SHOULD BE KEPT IN
THEIR OWN FILING SYSTEM
3. WHEN A TRADITIONAL CREDIT HISTORY RENTAL PAYMENT HIS-
DOES NOT EXIST. ALTERNATIVE CREDIT HIS- TORY, CABLE PAYMENT
TORIES MAY INCLUDE, BUT ARE NOT LIMITED HISTORY, CELL PHONE
TO: PAYMENT HISTORY
4. INCOME CAN INCLUDE: SALARIES, SELF EM-
PLOYMENT INCOME,
NET RENT INCOME,
COURT ORDERED PAY-
MENT
5. PER POLICY ALL STAFF MUST ANSWER THE 3
TELEPHONE BY THE ____ RING
6. THE BRANCH MANAGER MUST REVIEW AND 1
INITIAL THE DEPOSIT LOG ON THE___ DAY OF
THE FOLLOWING MONTH TO VERIFY THERE
ARE NO DISCREPANCIES
7. CUSTOMERS SHOULD BE ESCORTED TO AND TRUE
FROM THE LOAN CLOSING BOOTH
8. THE TOTAL BRANCH PHYSICAL CASH LIMIT 4,000 AT ALL TIMES
DURING THE DAY IS:
9. TRUE
, BMT EXAM
9ix455
ALL CASH DRAWER OVERAGES AND
SHORTAGES MUST BE REPORTED TO THE
HELPDESK
10. YOUR POWER AS A MANAGER DERIVES TRUE
FROM YOUR ABILITY TO ESTABLISH CREDI-
BILITY WITH OTHERS
11. WHICH OF FOLLOWING IS A MISTAKE THAT NOT ASKING FOR HELP,
NEW MANAGER OFTEN MAKE? TAKING ON TOO MUCH
WORK, PROJECTING A
LACK OF CONFIDENCE
12. TEACHING YOUR DIRECT REPORTS HOW YOU FALSE
WANT THEM TO DO THEIR JOBS WILL HELP
YOU WHEN YOU FIND YOURSELF TAKING ON
TOO MUCH WORK
13. INSTEAD OF RELYING ON YOUR NEW POW- BY DEMONSTRAT-
ER TO BRING RESULTS. YOU SHOULD FOCUS ING CHARACTER, BY
ON ESTABLISHING YOUR CREDIBILITY. WHICH HAVING MANAGERIAL
COMPNENTS CAN HELP YOU ESTABLISH THIS COMPETENCE , BY US-
CREDIBILITY ? ING INFLUENCE
14. INDIVIDUAL CONTRIBUTERS TYPICALLY FALSE
HAVE LESS FREEDOM THAN A MANAGER OF
OTHERS
15. IN ADDITION TO THEIR OWN RESULTS AN INDI- FALSE
VIDULA CONTRIBUTOR IS ALSO REPONISBLE
FOR THE RESULTS OF THEIR EMPLOYEES
16. WHICH OF THE FOLLOWING IS NOT INCLUDED VERIFYING THAT YOU
IN THE DECISION MAKING PROCESS MADE THE RIGHT DECI-
SION
17. WHEN ANALYZING AN ACTION PLAN. WHAT WHY
QUESTION SHOULD YOU ASK YOURSELF
THREE TIMES?
9ix455
1. SUSAN ACCIDENTALLY SHREDDED A CUS- TRUE
TOMERS VERIFICATION ITEM PRIOR TO SCAN-
NING INTO FILE SERVICES. PER THE CON-
FIDENTIAL INFORMATION POLICY, SUSAN
MUST GET APPROVAL FROM MANAGEMENT
TO ACCESS THE SHRED-IT BIN AND MUST
HAVE ANOTHER EMPLOYEE PRESENT TO GET
THE INFORMATION OUT OF THE BIN
2. ACCORDING TO THE CHECK STUB POLICY FALSE
VOIDED CHECKSTUBS SHOULD BE KEPT IN
THEIR OWN FILING SYSTEM
3. WHEN A TRADITIONAL CREDIT HISTORY RENTAL PAYMENT HIS-
DOES NOT EXIST. ALTERNATIVE CREDIT HIS- TORY, CABLE PAYMENT
TORIES MAY INCLUDE, BUT ARE NOT LIMITED HISTORY, CELL PHONE
TO: PAYMENT HISTORY
4. INCOME CAN INCLUDE: SALARIES, SELF EM-
PLOYMENT INCOME,
NET RENT INCOME,
COURT ORDERED PAY-
MENT
5. PER POLICY ALL STAFF MUST ANSWER THE 3
TELEPHONE BY THE ____ RING
6. THE BRANCH MANAGER MUST REVIEW AND 1
INITIAL THE DEPOSIT LOG ON THE___ DAY OF
THE FOLLOWING MONTH TO VERIFY THERE
ARE NO DISCREPANCIES
7. CUSTOMERS SHOULD BE ESCORTED TO AND TRUE
FROM THE LOAN CLOSING BOOTH
8. THE TOTAL BRANCH PHYSICAL CASH LIMIT 4,000 AT ALL TIMES
DURING THE DAY IS:
9. TRUE
, BMT EXAM
9ix455
ALL CASH DRAWER OVERAGES AND
SHORTAGES MUST BE REPORTED TO THE
HELPDESK
10. YOUR POWER AS A MANAGER DERIVES TRUE
FROM YOUR ABILITY TO ESTABLISH CREDI-
BILITY WITH OTHERS
11. WHICH OF FOLLOWING IS A MISTAKE THAT NOT ASKING FOR HELP,
NEW MANAGER OFTEN MAKE? TAKING ON TOO MUCH
WORK, PROJECTING A
LACK OF CONFIDENCE
12. TEACHING YOUR DIRECT REPORTS HOW YOU FALSE
WANT THEM TO DO THEIR JOBS WILL HELP
YOU WHEN YOU FIND YOURSELF TAKING ON
TOO MUCH WORK
13. INSTEAD OF RELYING ON YOUR NEW POW- BY DEMONSTRAT-
ER TO BRING RESULTS. YOU SHOULD FOCUS ING CHARACTER, BY
ON ESTABLISHING YOUR CREDIBILITY. WHICH HAVING MANAGERIAL
COMPNENTS CAN HELP YOU ESTABLISH THIS COMPETENCE , BY US-
CREDIBILITY ? ING INFLUENCE
14. INDIVIDUAL CONTRIBUTERS TYPICALLY FALSE
HAVE LESS FREEDOM THAN A MANAGER OF
OTHERS
15. IN ADDITION TO THEIR OWN RESULTS AN INDI- FALSE
VIDULA CONTRIBUTOR IS ALSO REPONISBLE
FOR THE RESULTS OF THEIR EMPLOYEES
16. WHICH OF THE FOLLOWING IS NOT INCLUDED VERIFYING THAT YOU
IN THE DECISION MAKING PROCESS MADE THE RIGHT DECI-
SION
17. WHEN ANALYZING AN ACTION PLAN. WHAT WHY
QUESTION SHOULD YOU ASK YOURSELF
THREE TIMES?
