Certified Veterinarian Assistant Exam
Review (all questions) With Verified
Solution, 100%. Updated Fall 2024/2025.
Clients that rely entirely on your confident recommendations behave in such a manner because...
they are unable or unwilling to make the decision on their own.
When dealing with clients, which of the following should you NOT do?
treat every client the same
A good way to determine the best service for your clients is by:
better understanding them by asking questions and effectively listening to their responses.
Fill in the blank regarding clients, "They don't care how much you _______, until they know how much
you care."
know
Because the doctor actually examines their pet, clients feel that interaction influences them more than
interaction with other staff members.
false
What is a client's greatest single expectation with regard to staff?
keeping your word
Most clients say the yellow pages were their main source of referral.
false
A _______ reputation spreads quicker than a _______ one.
bad, good
Why is the location of the veterinary hospital important?
saves time and convenient
Employees working in the veterinary field see the exact same situation every day.
false
When working in a veterinary hospital, 'adjusting to change' is important. Which is an example of that?
A. New Drugs/Medications
B. Working with different veterinarians
, Which of the following are some ways you can grow in your personal knowledge?
A. Seminars.
B. Reading.
C. One-on-one training.
The number one cause of a person's failure to perform is the inability to ______________.
follow instructions
Mistakes are easier to tolerate if they are volunteered rather than discovered by management.
true
A clean reception area tells clients that a hospital is probably clean throughout.
true
Professionalism is largely based on:
appearance and behavior
"If it isn't _____________, it didn't happen."
written
Record keeping is ___________ responsibility.
A. The veterinarian's
B. The technician's.
C. The receptionist's.
D. All of the above.
Each of the following is a shield for individuals who are performing radiographs except:
Dosimeter badge
An x-ray badge protects you from being exposed to radiation.
false
Repeated unprotected radiology exposure has been shown to produce all of the following except:
Flu-like symptoms
What makes good teamwork?
Being Helpful, Anticipating the needs of others, and Sticking together
Teamwork only applies to those individuals that work as technicians.
false
What is the number one breakdown of a team atmosphere?
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