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MANA 445 Final Exam – Questions With Accurate Solutions
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MANA 445 Final Exam – Questions With Accurate Solutions
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MANA 445 Final Exam – Questions With AccurateSolutions
Stress Right Ans - physiological response pattern
Stress as a stimulus Right Ans - when there is a significant change or event
and your mind and body have to react to it
Stress as a transaction Right Ans - our body and mind react to stress which
is how it tells apart different stressors
Stress as a transaction: primary appraisal Right Ans - is the stressor
relevant to me?
Stress as a transaction: secondly appraisal Right Ans - do you have
resources to address the stressor?
Stress as a transaction: reappraisal Right Ans - continually assessing both
the stressor and resources
selye Right Ans - appraisal of a stressful event and reaction that shapes
whether it's seen as positive (eustress) or negative (distress)
eustress Right Ans - positive stress
distress Right Ans - negative stress
challenge stressors Right Ans - for personal growth
hindrande stressors Right Ans - prevents us from growing
the importance of managing stress at work Right Ans - a workplace's
responsibility is to promote the psychological well-being of it's employees
steps for managing work stress Right Ans - 1. recognition and assessment
2. managing psychosocial hazards
, managing psychosocial hazards: primary interventions Right Ans -
reduction or removal of actual stressors
managing psychosocial hazards: secondary interventions Right Ans -
minimizing negative consequences
managing psychosocial hazards: tertiary interventions Right Ans - helps
individuals who can not maintain stress effectively
organizational approaches to stress management Right Ans - works design,
communication, wellness programs
violence Right Ans - an actual physical assault or threat of an assault
workplace aggression Right Ans - not all aggression is violent but all
violence is aggressive
5 types of workplace aggression Right Ans - harassment, bullying, incivility,
abusive supervision, sexual harassment
risk factor (SAVT1) Right Ans - scheduling, authority, valuables, taking care
of others
risk factor (SAVT1): scheduling Right Ans - working alone, at night, on
weekends
risk factor (SAVT1): authority Right Ans - have influence over others
risk factor (SAVT1): valuables Right Ans - working around valuable
products or objects
risk factor (SAVT1): taking care of others Right Ans - physical or emotional
care of others
imminent risk (SAVT2) Right Ans - swearing, agitation, volume, threat
limits of SAVT Right Ans - many risky occupations cannot stop providing
their service to manage risk
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