The Internet acts as a marketplace, means for manufacturing goods and services,
Technological change distribution channel, and an info service. Drives down costs and speeds up
globalization, improves efficiency of decision making
Set of practices aimed at discovering and harnessing an organizations intellectual
Knowledge management resources. Managers should find, unlock, share, and capitalize on people's expertise,
skills, wisdom, and relationships
Collaboration across boundaries How different parts of the org. collaborate with one another
Innovation, quality, service, speed, cost Fundamental success drivers (6)
competitiveness, sustainability
The introduction of new goods and services in order to adapt to changes in consumer
Innovation
demands and new competitors
The excellence of your product involving attractiveness, lack of defects, reliability, and
Quality
long term dependability
Giving the customers what they need or want, when they want it, continually meeting
Service
the needs of customers to establish long term dependability
Speed Fast and timely execution, response, and delivery of results
Keeping costs low to achieve profits and be able to offer prices that are attractive to
Cost competitiveness
customers
The effort to minimize the use of resources especially those that are polluting and
Sustainability
nonrenewable
Planning, organizing, leading, controlling Functions of management (4)
Making decisions about goals and activities that and individual, group, work unit, or org.
Planning
will pursue while also analyzing current, future situation and objectives
Assembling and coordinating the human, financial, physical, informational, and other
Organizing
resources needed to achieve goals
Leading Stimulating people to be high performers
Controlling Monitoring performance and making needed changes
Top level, middle level, and frontline Management levels (3)
Top level Senior execs responsible for the overall management and effectiveness of the org
Middle level Managers located in the middle levels of the org., reports to top level
Frontline level Lower who supervise the operational activities of the org.
Technical, conceptual and decision skills, Management skills
interpersonal and communication
Technical skill Ability to perform a specialized task involving a particular method or process
Pertaining to the ability to identify and resolve problems for the benefit of the org and
conceptual and decision skills
its members
Interpersonal and communication skills The ability to lead, motivate, and communicate effectively with others
Involves skills of understanding yourself, managing yourself , and dealing effectively
Emotional intelligence
with others (empathy)
Goods and services taken in and used to create products or services (raw materials,
Inputs
services, equipment, capital, information)
Outputs Products and services created
The general environment including government, economy, and other fundamental
Macroenvironment
factors which may affect and org.
