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BCOM Chapter 7 Email and other traditional tools for business Exam Questions With Correct Answers
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BCOM Chapter 7 Email and other traditional tools for business Exam Questions With Correct Answers
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8/21/24, 9:34 PMBCOM Chapter 7 Email and other traditional tools for
business
Jeremiah
Practice questions for this set
Terms in this set (48)
1/5
, 8/21/24, 9:34 PM
____ business professionals are the group YOUNGER
most likely to expect an immediate response
to an email.
pertinent
in a business environment, sender should
compose emails with which of the following professional
qualities?
on point
Which of the following are constructive DEFUSING, REINTERPRETATION, RELAXATION
steps that can be taken to address
workplace cyber incivility?
One way to help with effective time TO PROVIDE CLEAR TIMELINES
management when organizing deadlines via
email is
unknowingly sending sensitive information
in a business environment, potentially
accidentally releasing confidential data
serious errors in emails include
addressing emails to the wrong recipients
TO HAVE THE EMAIL RESEMBLE A MEMO,
Which of the following are motivations for
leaving out names in business emails?
TO AVOID UNNEEDED FORMALITY
email chains are defined as emails that are sent back and forth among a group of people
Which of the following are reasons email is EMAIL DOES NOT HAVE NONVERBAL CUES,
not considered a rich channel and therefore
best used only for certain types of business
communication? EMAIL IS DEFICIENT IN VERBAL CUES
cyber incivility can be defined as showing disrespect
_ _ online
what qualities are valued for email by task-based messages
business managers who argue that emails
should express no emotion? straightforwardness
They help business professionals manage conflict more effectively
Which of the following can be accomplished
by phone calls, in contrast to other, less-rich They allow business professionals to connect with better understanding
channels?
They help business professionals resolve problems more quickly
you should end business phone calls with an expression of appreciation
Which of the following are reasons why you ACTING LIKE YOU WOULD IT YOU WERE TALKING IN PERSON CAN CARRY
should take such as smiling, using hand THROUGH IN A PLEASANT CLEAR VOICE ,
gestures, and sitting up straight during
business phone calls even through the other
caller cannot see you? YOUR NONVERBAL BEHAVIORS CAN BE REFLECTED IN YOUR VOICE
in a business environment, copying an email a type of power play
sent between equals to their direct superior
is seen as
2/5
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