USPS EXAM 421 WINDOW CLERK (WINDOW CLERK EXAM
FOR THE UNITED STATES POSTAL SERVICE) BASED ON FINAL
EXAM!!
1. The end-to-end process to ensure mail is collected, distributed, and delivered is
based on the type of clock the USPS runs on.
A) 12-hour clock
B) 48-hour clock
C) 7-day clock
D) 24-hour clock
Correct Answer: D) 24-hour clock
2. Items sent within the US, APO, FPO, UN, and its territories and possessions are
considered?
A) International mail
B) Domestic mail
C) Military mail
D) Parcel mail
Correct Answer: B) Domestic mail
3. The manual that sets forth the policies, regulations, and procedures governing
domestic mail is known as?
A) ASM
B) IMM
C) DMM
D) POM
Correct Answer: C) DMM
,4. The manual that sets forth the policies, regulations, and procedures governing
international mail is known as?
A) DMM
B) IMM
C) ASM
D) POM
Correct Answer: B) IMM
5. The manual that contains policies and procedures for administrative and support
functions within the postal service is known as?
A) ASM
B) IMM
C) DMM
D) POM
Correct Answer: A) ASM
6. All postal manuals are available online via?
A) USPS Net
B) Postal Net
C) Policy Net
D) Operations Net
Correct Answer: C) Policy Net
7. The USPS service that guarantees overnight or next-day delivery with $100
insurance and free tracking is?
A) Priority Mail
, B) Express Mail
C) First-Class Mail
D) Parcel Select
Correct Answer: B) Express Mail
8. The premier shipping service of the USPS is?
A) Express Mail
B) Priority Mail
C) Parcel Select
D) First-Class Mail
Correct Answer: A) Express Mail
9. The fast and affordable USPS service with a max weight of 70 lbs, $50
insurance, and 2-3 days delivery time is?
A) Express Mail
B) Priority Mail
C) Parcel Select
D) First-Class Mail
Correct Answer: B) Priority Mail
10. Bulk mail that is usually handled at distribution centers is known as?
A) Priority Mail
B) Parcel Select
C) Standard Mail
D) Express Mail
Correct Answer: B) Parcel Select
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