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Test Bank For Business & Professional Communication Principles and Skills for Leadership 2nd Edition By Steven A. Beebe, Timothy Mottet (All Chapters, 100% Original Verified, A+ Grade) $28.49
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Test Bank For Business & Professional Communication Principles and Skills for Leadership 2nd Edition By Steven A. Beebe, Timothy Mottet (All Chapters, 100% Original Verified, A+ Grade)
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Course
Business & Professional Communicatio
Institution
Business & Professional Communicatio
This Is The Original 2nd Edition Of The Test Bank From The Original Author All Other Files In The Market Are Fake/Old Editions. Other Sellers Have Changed The Old Edition Number To The New But The Test Bank Is An Old Edition.
Test Bank For Business & Professional Communication Principles and Sk...
Business and Professional
Communication:
Principles and Skills for Leadership
2nd Edition
Prepared by
Valerie Manno Giroux
John T. Soltau
, TABLE OF CONTENTS
TEST BANK
Chapter One Communicating and Leading at Work .................................................................
Chapter Two Being Aware of Self and Others .........................................................................
Chapter Three Using Verbal and Nonverbal Messages ............................................................
Chapter Four Listening and Responding .................................................................................
Chapter Five Adapting to Differences .....................................................................................
Chapter Six Relating to Others at Work ..................................................................................
Chapter Seven Interviewing Principles and Skills ....................................................................
Chapter Eight Interview Types ..............................................................................................
Chapter Nine Collaborating in Teams .....................................................................................
Chapter Ten Enhancing Team Meetings .................................................................................
Chapter Eleven Developing Your Professional Presentation .....................................................
Chapter Twelve Delivering Professional Presentations .............................................................
Chapter Thirteen Achieving Your Presentation Goals: Informing,
Persuading, and Relating .........................................................................................................
Chapter Fourteen Writing for Business ..................................................................................
Appendix Managing Time: Managing Communication .............................................................
iii
, TEST BANK
Chapter One
Communicating and Leading at Work
Multiple Choice Questions
1) The process of making sense out of the world and sharing that sense with others by creating meaning
through the use of verbal and nonverbal messages is the definition of .
A. communication
B. transactional communication
C. human communication
D. interpersonal communication
Answer: C
Skill: Factual Page Ref: 5
2) In the textbook, the primary distinction between the definition of communication and human
communication involves .
A. making sense out of the world
B. managing relationships
C. interacting simultaneously
D. acting upon information
Answer: A
Skill: Factual Page Ref: 4-5
3) While David is talking during a meeting, he notices several team members beginning to shuffle their
feet, while others are nodding off. David notices this and adapts his communication by making the
meeting more interactive in hopes that it will wake people up. This simultaneous exchange of
messages is called .
A. interpersonal communication
B. transactional communication
C. feedback
D. leadership
Answer: B
Skill: Applied Page Ref: 6
4) Using unspoken symbols to communicate the emotional and relational aspects of your message is the
description of which communication principle?
A. Effectively using and interpreting verbal messages
B. Effectively using and interpreting nonverbal messages
C. Appropriately adapting your messages to others
D. Listening and responding thoughtfully to others
Answer: B
Skill: Factual Page Ref: 6
5) The of a communication message is the new information, ideas, or suggested actions the
speaker wishes to express.
A. Feedback
B. Noise
C. Channel
D. Content
Answer: D
Skill: Factual Page Ref: 6
6) Sondra is facilitating a meeting in her company’s main boardroom. Because her past meetings were
held in a much smaller, more informal meeting room, she is beginning to feel very uncomfortable and
nervous. Which of the following elements is most responsible for her uncomfortable and nervous
feelings?
A. Source
B. Noise
C. Context
D. Content
Answer: C
Skill: Applied Page Ref: 6-7
7) Kristen is delivering a presentation to a group of clients, but one of her client’s cell phones continues
to ring. This causes Kristen to become aggravated because she is worried that the other clients will
not hear her message. Which of the following elements is causing Kristen’s aggravation?
A. Feedback
B. Noise
C. Channel
D. Context
Answer: B
Skill: Applied Page Ref: 6-7
8) Laura is talking on the phone to her best friend about her weekend plans. The phone is which
component of communication?
A. Noise
B. Feedback
C. Channel
D. Context
Answer: C
Skill: Applied Page Ref: 7
9) Mark is the newest technician at his company but had seen the need to start a recycling program.
Mark takes the initiative to collect recycle bins, post signs and put them by the trash. Mark is being a
.
A. leader
B. manager
C. supervisor
D. follower
Answer: A
Skill: Applied Page Ref: 9
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