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WRS Study Guide For Test fully solved to pass
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WRS Study Guide For Test fully solved to pass
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WRS Study Guide For TestFollow company policy. - correct answer ✔✔Carla believes she is more productive listening to music at
work, but her boss does not allow it. She should
Make other arrangements for your neighbor to stay and finish the project deadline - correct answer
✔✔You are working at a graphic design firm. Your team is working on an important project and your
team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you
previous agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
tell her immediate supervisor - correct answer ✔✔Lacy works at a pharmaceutical company with a very
strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours.
Violation of the policy will result in immediate termination. While at lunch today Lacy observed several
coworkers having a beer with their meal. Lacy should...
Reliability - correct answer ✔✔Justice told his boss that he would finish the financial report by Friday.
Following through on his commitment is an example of which positive workplace trait?
Not assisting others - correct answer ✔✔Project tasks have been assigned to individuals. Which action of
a team member may hurt the work of the team
Helping your peer carry the long section of pipe - correct answer ✔✔Your plumbing crew is working on a
new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having
great difficulty carrying a long section of pipe. What is the most appropriate action?
what you would wear to a job interview - correct answer ✔✔You must attend an important luncheon for
work and dress appropriately. You should wear
self-representation - correct answer ✔✔We know that how we communicate is often just as important
as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the
skill of:
, Remain calm and report the problem to the manager's boss - correct answer ✔✔You have been working
on a game design project with your manager who has been repeatedly using inappropriate language
which makes you uncomfortable. What should you do?
treat her as you would any other customer - correct answer ✔✔While waiting on customers, you notice
an elderly woman looking at new computers. You should
There is a broader range of talents, skills and creativity - correct answer ✔✔Why is having cultural
diversity on a company's staff a good idea?
remain calm and focused on a solution - correct answer ✔✔An angry coworker complains about the way
you do your job. Your BEST response is to
Report Ashley to the human resources manager - correct answer ✔✔Shauna works at an advertising
agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly
treated Shauna with insulting behavior. What is the best way for Shauna to resolve this conflict?
research how other companies and experts have improved customer service - correct answer ✔✔During
a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will
improve customer service. The BEST way to come up with good ideas is to
Resourcefulness - correct answer ✔✔In the graphic below, which personal skill BEST fits into the shaded
area of the diagram?
After talking with the restaurant manager, offer a comparable entrée dish, a discount and a formal
apology - correct answer ✔✔You work as a server at a local restaurant. A customer orders a particular
fish dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the
fish has sold out. What is the BEST way to creatively handle the situation?
Restate the question and ask if your understanding is correct - correct answer ✔✔At the conclusion of
making a presentation to a large group, someone from the audience asks you a long, elaborate question.
What is the best practice to use in order to answer the question effectively?
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