writing resources - correct answer ✔✔anything that might help you improve your writings skills:
dictionary, thesaurus, grammar and usage sites or blogs, trade publications in your field, coworkers or
friends who might review your writing and offer suggestions, reading
concept - correct answer ✔✔a mental organization of objects, events, ideas, or people
workplace documents - correct answer ✔✔including procedures, instructions, management decisions,
branding, expectations, paystubs, news, safety issues, professional growth opportunities, job
descriptions, employee evaluation, application, resume, invoices, work orders, warrantees, research,
marketing or promotional copy, proposals or recommendations, general communication, using e-mail or
other digital communication methods
clarity - correct answer ✔✔straightforward and succinct message
tone - correct answer ✔✔the writer's attitude toward the reader
audience - correct answer ✔✔known or unknown demographics of the person(s) to whom the writing or
message is intended
grammar - correct answer ✔✔a set of rules that specify how the units of language can be combined to
produce meaningful messages
conventions - correct answer ✔✔a rule, method, or practice established by usage
standard operating procedures - correct answer ✔✔known as SOPs, these procedures for everyday
decision making enable bring efficiency, uniformity, and safety to the running of complex organizations
work order - correct answer ✔✔used by technicians to clarify work to be performed, a written record of
a work expectation.
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