Phlebotomy Chapter 1 Test
Questions with Correct
Answers
Hand Hygiene Procedures Related to Phlebotomy - Answer--Recommended practices
-Indications for Hand Hygiene
-Basic Steps for Handwashing
-Basic Steps for Alcohol-Based Hand Cleanser
Patient's Bill of Rights - Answer-American Hospital Association document that identifies
privileges health care facility patients must have -Pt. has the right to refuse care
-Pt. has the right to be treated to with respect
-Pt. has the right to have all records/information
classified as confidential
-Pt. has the right to be informed about the
purpose/expected results of tx
-Pt. has the right to access their records
personal protective equipment (PPE)
patients who cannot refuse consent - Answer--minor under 18
-mentally incapacitated
-ordered by law
Nonverbal Communication - Answer--DO maintain eye contact
-DO respect the "personal space" of a patient (It varies by culture, but maintain a safe
distance until you have to get closer to perform the procedure)
-DO listen sympathetically to patient concerns, observe behavior, and address any
situation promptly.
-BUT DON'T use negative gestures, such as poor posture, no eye contact, invade
personal space, and/or look unprofessional (too much jewelry, dirty lab coat)
Verbal Communication - Answer--Do not use medical terms w/ patients (i.e. instead of
venipuncture, say "I have to obtain a blood sample")
-Do not use slang words because it is not professional
-Do not call people "honey," "sweetie", etc.
-Do not talk excessively
-Do not talk in front of comatose patients as if they can't hear you.
-BUT DO use greetings, introductions, etc. to patients who can't speak to you.
Questions with Correct
Answers
Hand Hygiene Procedures Related to Phlebotomy - Answer--Recommended practices
-Indications for Hand Hygiene
-Basic Steps for Handwashing
-Basic Steps for Alcohol-Based Hand Cleanser
Patient's Bill of Rights - Answer-American Hospital Association document that identifies
privileges health care facility patients must have -Pt. has the right to refuse care
-Pt. has the right to be treated to with respect
-Pt. has the right to have all records/information
classified as confidential
-Pt. has the right to be informed about the
purpose/expected results of tx
-Pt. has the right to access their records
personal protective equipment (PPE)
patients who cannot refuse consent - Answer--minor under 18
-mentally incapacitated
-ordered by law
Nonverbal Communication - Answer--DO maintain eye contact
-DO respect the "personal space" of a patient (It varies by culture, but maintain a safe
distance until you have to get closer to perform the procedure)
-DO listen sympathetically to patient concerns, observe behavior, and address any
situation promptly.
-BUT DON'T use negative gestures, such as poor posture, no eye contact, invade
personal space, and/or look unprofessional (too much jewelry, dirty lab coat)
Verbal Communication - Answer--Do not use medical terms w/ patients (i.e. instead of
venipuncture, say "I have to obtain a blood sample")
-Do not use slang words because it is not professional
-Do not call people "honey," "sweetie", etc.
-Do not talk excessively
-Do not talk in front of comatose patients as if they can't hear you.
-BUT DO use greetings, introductions, etc. to patients who can't speak to you.
