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2020 IAAP CAP Exam Domain 2 - Business Writing & Document Production (POs 1-2) with latest update
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2020 IAAP CAP Exam Domain 2 - Business Writing & Document Production (POs 1-2) with latest update
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2020 IAAP CAP Exam Domain 2 -Business Writing & Document
Production (POs 1-2)
Action Document - correct answer ✔✔Documents reveal the primary purpose early in the message.
Called a "do statement"
Information Document - correct answer ✔✔Indicate what readers should know or understand. Reveal
the primary purpose early in the message. Called "Lead Sentence".
Destination Point - correct answer ✔✔Deciding if a document is meant for action or information.
Information Reports - correct answer ✔✔Provide data, facts and information without analysis or
recommendations.
Analytical Reports - correct answer ✔✔Provide data analysis about trends and operations with the
objective of forming a conclusion or explaining why something happened.
Proposal - correct answer ✔✔Persuasive reports that offer ideas or actions to the readership for
consideration and agreement.
Business Letters - correct answer ✔✔Usually written and distributed on company stationary,
communicate more formally with clients and company employees.
Transactional Documents - correct answer ✔✔Legally binding records or any documents relating to
transactions between business and their customer clients.
Four common types of Financial Reports - correct answer ✔✔Income Statement, Balance Sheet, Cash
Flow Statement, Statement of Owner's Equity
, Three Phases of Writing - correct answer ✔✔PreWriting, Writing, ReWriting
Prewriting - correct answer ✔✔Consists of gathering all of the data and information you need prior to
writing.
Outlines - correct answer ✔✔Begin with the most important points. Help you quickly see whether you
have left out any relavent information.
Writing Phase - correct answer ✔✔Write or type ideas quickly; will correct spelling and grammar during
rewriting phase.
Rewriting Phase - correct answer ✔✔Encompasses the editing and proofreading functions.
START Proofreading Techniques - correct answer ✔✔Spell check, tag team, approach line by line, read
out loud, take a break
Formal Proposals - correct answer ✔✔Can range in length from several pages to hundreds of pages. May
include copy of RFP, executive summary, title page, TOC, appendix
RFP (Request for Proposal) - correct answer ✔✔Companies will write these asking organizations to bid
on service.
5 Phases of Project - correct answer ✔✔Initiation, Planning, Execution, Monitoring & Controlling, Closing
Business Case - correct answer ✔✔The justification for a proposed project and its expected outcome or
benefit.
Project Charter - correct answer ✔✔The document that formally establishes the project, identifies what
the goals are, how the goals will be achieved, who the stakeholders are.
CSM - correct answer ✔✔Conference Sales/Services Manager
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