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Exam (elaborations)

Chapter 6 Medical office Administration with complete solutions

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  • Course
  • Medical office Administration
  • Institution
  • Medical Office Administration

Chapter 6 Medical office Administration

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  • August 22, 2024
  • 3
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Medical office Administration
  • Medical office Administration
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Chapter 6 Medical office Administration

The most important public relations responsibility of the medical assistant is to: - correct answer
✔✔place, receive, and screen telephone calls in a friendly, efficient, and courteous manner



The telephone caller's response is determined by: - correct answer ✔✔the manner in which the
assistant speaks



Cellular telephones: - correct answer ✔✔-are not secure

-encounter signal interference in airports and mountainous areas

-are very popular

-are the best tool for physicians to keep in contact with office staff and hospital personnel



A telephone service that is a type of answering system used to store and forward messages is: - correct
answer ✔✔voice mail



When setting up and using the option of a voice mail system in the medical office: - correct answer
✔✔always ask the caller if he or she would like to be connected before transferring the call to voice mail



When leaving a voice mail message to confirm a patient's appointment with an infertility clinic: - correct
answer ✔✔leave your name and the physician's name and request a return call stating the telephone
number



A total practice management system (TPMS) that allows secure messages to be sent via the computer to
member of the health care team is called a/an: - correct answer ✔✔electronic messaging system



Use of an answering machine in a medical office is: - correct answer ✔✔not recommended



If patients understand telephone rules by having procedures outlined in an information booklet,
management consults have determined that telephone calls to the medical office can be reduced by: -
correct answer ✔✔30%

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