Medical Office Procedures Ch.1 The
Administrative Medical Assistant Terms
Accuracy - correct answer ✔✔the ability to perform tasks with complete correctness and constant
attention to detail
AAMA - correct answer ✔✔American Association of Medical Assistants
administrative medical assistant (AMA) - correct answer ✔✔is a professional office worker dedicated to
assisting in the care of patients.
AHDI - correct answer ✔✔Association for Healthcare Documentation Integrity
AMT - correct answer ✔✔American Medical Technologists
Assertiveness - correct answer ✔✔the ability to step forward to make a point in a confident, positive
manner
certification - correct answer ✔✔the indication given by certain associations that a person has met high
standards and has achieved competency in the knowledge and tasks required
Cheerfulness - correct answer ✔✔the ability to be pleasant and friendly
confidentiality - correct answer ✔✔Maintaining the privacy of patients' medical information which is a
legal requirement
dependability - correct answer ✔✔the ability to be relied upon to finish work on schedule, to do
required tasks without complaint, and to consistently communicate willingness to help
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