The purpose of HSTS is: To improve the effectiveness of the hub operation by developing the FT
hub supervisor's _________ and __________ skills. correct answers job specific and
management
The 3 goals of HSTS are:
A. __________ your ________ as a FT supervisor
B. ___________ and _________ the plan.
C. Achieve _______________ correct answers A. Understand your role
B. Communicate and execute
C. Performance excellence
What are the 5 expectations that you will take away from HSTS and apply to your FLS? correct
answers A. Teach
B. Train
C. Develop
D. Mentor
E. Lead
What are the qualities of effective teams? correct answers A. Common purpose
B. Trust each other
C. Shared responsibility
Effective teams have a supportive _________ correct answers climate
The 3 types of teams are: correct answers A. Fragmented
B. Cohesive
C. Divergent
What are the 5 steps to following the proper format of every PCM? correct answers A. Get
audience attention
B. Intro
C. Body
D. Conclusion
E. Safety tip
Which effective communication skills are the most effective?
- active listening
- nonverbal communication
- clarity and concise
- friendliness
- confidence
- empathy
- open-mindedness
- picking the right medium correct answers All of the above
, Extendo positioning - face your work at _______ angle correct answers 45°
While removing a package from the wall visually _________ correct answers select the next
package
Keep eyes on the package wall, watch for ___________ correct answers falling packages
Unload __________ , _____________ on each side of the conveyor. correct answers top/down ,
middle/out
Place package on the conveyor label __________ direction of the package flow correct answers
up or facing
Use ____________ (control of package until placed on the next surface) correct answers Hand to
surface
When unloading to a roller conveyor, place packages ____________ , ___________ on the roller
conveyor correct answers Back to back , squarely
Minimize time away from the unloading position by ________ during trips away from unloading
position, such as __________ to the rear of the trailer when retrieving tote boxes correct answers
combining tasks, moving irregulars
Unloaders know how ________ they have to unload each trailer according to the plan correct
answers long
Unloaders should know what their _________ is before completing their current assignment
correct answers next assignment
Select the proper cornerstone (left side ______ in) correct answers 18-24"
Lock in each shelf (_______) correct answers right side
Maintain at least __________ correct answers 3 level shelves
Load ________ at mid power zone level correct answers back to front
Good quality shelf loads contain natural T's ________ correct answers no columns
Load to the _______ correct answers ceiling
Smalls need to be properly _________ correct answers containerized
Proper placement of smalls bags and ________ correct answers Irregulars