Exam (elaborations)
STATE FARM INTERVIEW QUESTIONS AND ANSWERS
- Course
- Institution
STATE FARM INTERVIEW QUESTIONS AND ANSWERS...
[Show more]
Content preview
STATE FARM INTERVIEW QUESTIONS ANDANSWERS
Tell me about yourself: ANSWER My name is Brandon Manuel. I recently
graduated from Valdosta State University and am currently a graduate student at
Clayton State University studying Business Administration with a focus on Digital
Marketing. I am a dependable professional eager to find a position where I can
exceed expectations in a team environment. I'm looking forward to increasing my
present skill set while also learning, growing, and contributing to a fantastic
organization that shares my values.
Describe your experience with a challenging customer and how you handled it.
While working at JCPenny, I received a call from a customer who was upset
because the Diamond Pearl earrings she intended to purchase were out of stock. I
was the customer service representative who handled the hotline inquiries. I
understood the customer's frustration and apologized for the inconvenience. I
looked up inventory in the company database. I informed the consumer that her
selected earrings will be out of stock for another two weeks. So I suggested two
possible solutions. My first suggestion was that we send a similar pair of earrings
the following day. The second answer was to plan a delivery within two weeks with
his chosen Diamond pearl earrings, as well as jewelry cleaning and extra back parts
for the earrings at no cost for the inconvenience. The customer loved having an
option, and she chose to wait an additional two weeks for her favorite earrings. The
earrings and additional things were delivered within two weeks, and she gave us a
five-star rating for service on her post-purchase customer satisfaction survey.
Tell me about a time you were confronted with conflicting priorities and how you
handled it. For me, continual communication is the key to dealing with competing
priorities. Updating my bosses on my progress and when I expect to complete
assignments demonstrates that I am following through. This opens the option to
compromise if I realize I won't be finished on time. Finals week was a difficult time
in my freshman year of college. I had numerous papers and a group project to
finish. Regularly updating my partners allowed us to agree on dates that worked for
everyone's schedules. We even completed everything a day before the deadline and
obtained a respectable grade for our hard effort.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Boostertips. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.59. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
81298 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now