Patient-Centered Care: Exam 1
Communication is the process of _____ between _____ in which _____ are
used to create, exchange, and interpret _____ about _____, _____, and
______ states. - correct answer ✔interaction, people, symbols, messages;
ideas, emotions, mind
What is the scope of communication - correct answer ✔all means by which
people exchange messages with each other
Categories of communication - correct answer ✔linguistic, paralinguistic, and
metacommunication
Which category of communication is being described:
verbal exchange of messages through spoken words and written symbols -
correct answer ✔linguistic
Which category of communication is being described:
nonverbal exchange of symbols - correct answer ✔paralinguistic
Which category of communication is being described:
factors that comprise the context of the message - correct answer
✔metacommunication
Examples of linguistic communication - correct answer ✔conversing,
reading, texting; can include silence, omission and/or avoidance
Examples of paralinguistic communication - correct answer ✔color artwork,
emotion, moods, dress (ex. uniform)
,Examples of metacommunication - correct answer ✔Gestures, tone of voice,
body language, facial expressions, environment, relationship between people
Attributes and Criteria of Communication- Process of complementary
exchange:
- occurs between _____
- participants are either _____ or _____ - correct answer ✔- people
- sender, receiver
Attributes and Criteria of Communication- Process of complementary
exchange:
- Sender _____ message and ______ message to receiver
- Receiver _____ message, _____ symbols, and _____ - correct answer ✔-
encodes, transmit
- perceives, interprets, responds
Attributes and Criteria of Communication- Context:
- Context is important to quality of _____ derived from participants
- Characteristics of the _____ in which the communication occurs may affect
perception and interpretation of message - correct answer ✔- meaning
- environment
Attributes and Criteria of Communication- Context:
- The effect of power and status can be (insignificant/significant)
- What may this lead to? - correct answer ✔- significant
- distortion of meaning which can cause misunderstanding or failure to fully
appreciate the message
,Attributes and Criteria of Communication- Learned Skill:
- Communication is a skill developed over _____ - correct answer ✔time
Attributes and Criteria of Communication- Learned Skill:
- Health care workers use a specific _____
- What is its purpose? - correct answer ✔- language
- communicate information among the members of the group
Explain the importance of cultural awareness during the nurse patient
relationship - correct answer ✔Nurses can proactively address potential
misperception and misunderstandings that might arise during the
implementation and value of care
Considerations and Resources for patient's who can't speak clearly - correct
answer ✔communication aids (writing, picture board, special call system)
- Considerations and Resources for impaired verbal communication related to
cognitive impairments
- These things help these patients understand _____ directions - correct
answer ✔- pictures, drawings, demonstrations (such as eating)
- verbal
Considerations and Resources for non-English-speaking patient and families -
correct answer ✔use an interpreter; DON'T USE FAMILY MEMBERS
What is interpersonal communication - correct answer ✔transmission of
messages between two or more people.
, Social relationship:
What is its purpose? - correct answer ✔friendship, socialization, enjoyment,
or accomplishment of a task
Social relationship:
- ______ needs are met
- may include giving _____, or sometimes meeting basic _____ needs
- content is _____
- little emphasis on the _____ of the interaction - correct answer ✔- mutual
- advice, dependency (lending money, helping with jobs)
- superficial
- evaluation
Therapeutic relationship:
What is the focus of the relationship? - correct answer ✔on patient's ideas,
experiences, and feelings
Role of self-awareness in the nurse client relationship:
- Important to realize that our own _____ and _____ may not be right for
everyone
- Requires that we _____ what we value, and those beliefs are what _____
our behavior and decisions
- Being _____-_____ helps us to accept the uniqueness and differences in
others - correct answer ✔- values, beliefs
- understand
- self-aware
