Medical office concepts chapter 5 test Questions Solved with 100% Correct
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Course
Medical Office Management
Institution
Medical Office Management
) Which type of scheduling gives patients the flexibility of open office hours while
allowing the assistant more control over the flow of patients? - Answer Wave scheduling
2) What should always be done prior to placing a caller on hold? - Answer Ask
permission
3) How often are established pati...
Medical office concepts chapter 5 test
Questions Solved with 100% Correct
1) Which type of scheduling gives patients the flexibility of open office hours while
allowing the assistant more control over the flow of patients? - Answer Wave scheduling
2) What should always be done prior to placing a caller on hold? - Answer Ask
permission
3) How often are established patients asked to verify their necessary data? - Answer .
Once per year
4) A primary consideration in scheduling is allotting time for the physician's - Answer
Hospital Rounds
5) If confidential mail is opened in error, the administrative medical assistant should
reseal the correspondence and: - Answer Mark "opened by mistake" and his/her initials
6) The doctor wants to send a dismissal from care letter to the patient for refusing to
follow medical advice. The office will need to make sure that the patient has received
this letter for documentation purposes. Which method of mailing should they use? -
Answer Certified Mail
7) Which type of mail includes all correspondence, whether hand written or typed, all
bills, and all materials sealed against postal inspection and weighing 13 ounces or less? -
Answer . First class mail
In which type of scheduling are patients seen in the order in which they arrive? - Answer
Open/fixed office hours
,9) Which type of mail offers two-to three-day service to most domestic destinations and
must weigh less than 70 pounds? - Answer Priority Mail
10) Which of the following calls should not be handled by taking a message? - Answer
Call from another physician
11) What type of scheduling system do many physician offices and clinics use where
patients are given a set appointment time? - Answer Scheduled appointments
12) Your office should utilize a _________________ to help you screen and transfer
calls. - Answer Call screening sheet
13) There are many ways to answer the phone, but the preferred method is to answer
with: - Answer Dr. _____'s office, this is _____."
14) Patients judge the care they receive by the attitude of the office personnel, which
can be reflected by the administrative medical assistant's - Answer accent and
pronunciation
15) When opening payments from patients, the administrative medical assistant should
do everything except - Answer Mark it personal and confidential.
16) The __________ for cancellations and rescheduled appointments should be posted
in areas accessible to patients such as the waiting area or examination room. - Answer .
office policy
17) A drawback to which type of scheduling system is that you do not know the reason
for the patient's visit until they arrive in your office? - Answer Open/fixed office hours
, 18) Which type of mail offers overnight delivery to most destinations? - Answer .
Express mail
19) Leaving an interval of _____ free in the late morning and again at the end of the day
will help the administrative medical assistant straighten out a delayed schedule. -
Answer 15-20 minutes
20) Which type of mail provides the greatest security for valuables? - Answer Registered
mail
21) Another name for wave scheduling is: - Answer Cluster scheduling
22) When Mike Capney needs to see his physician, he can just go to the office whenever
he wishes. The practice is utilizing what type of patient scheduling? - Answer Open/fixed
office hours
23) What is the difference between "stat" and "today" appointments? - Answer The
severity of the condition
24) How would you classify a patient who, without notifying the office, fails to come to
their appointment? - Answer No show
25) If you must keep a caller on hold for more than _____ seconds, go back on the line
and ask the caller if they wish to continue holding. - Answer 30
1) One of the most important tasks of an administrative medical assistant is the creation
of: - Answer Health insurance claims
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