BRMP Certification Exam with Questions Solved 100% Correct| Verified Answers
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Course
BRMP
Institution
BRMP
Trusted Collaborator Role in the Continual Improvement Phase - ANSWER - Evaluate
and provide input into:
+ improving customer satisfaction
+ business submitting demand and opportunities
+ improving service delivery
+ managing demand and opportunities
BRMP Certification Exam with Questions
Solved 100% Correct| Verified Answers
Trusted Collaborator Role in the Continual Improvement Phase - ANSWER - Evaluate
and provide input into:
+ improving customer satisfaction
+ business submitting demand and opportunities
+ improving service delivery
+ managing demand and opportunities
Strategic Partner Role in the Continual Improvement Phase - ANSWER - Work with the business
and service provider to create an overall strategy for continual improvement
- CONTINUE to work on the convergence of the business and IT
OUTPUTS in Business and IT Strategy Phase - ANSWER - Stakeholder definitions,
defined business outcomes
- agreement to fund or pay for services
- service requirements for strategy, design, transition
- customer portfolio
- customer satisfaction surveys and results
BUSINESS METRICS in Business and IT Strategy Phase - ANSWER - opportunities leveraging new
technologies have been identified with the business
- % of total investment for growing and transforming the business
- % investment on customer facing projects
- customer satisfaction scores
, - each opportunities return on investment has been measured and a decision made to pursue
the new technology or not, based on portfolio decisions
- tracking and reporting on business value realization based on outcomes customers want
vs. what was projected
- business strategic plans have been documented, agreed to, and communicated to everyone
- level of stakeholder satisfaction w/ scope of planned portfolio programs and services
- level of business exec. awareness and understandings of IT possibilities
- level of stakeholder satisfaction with level of IT innovation
- number of approved initiatives resulting from IT ideas
KEY ACTIVITIES in Customer Engagement Phase - ANSWER - identify opportunities to
improve business/IT partnership and develop resulting improvement plans
- 'Go to Gemba'
- support the documentation of functional requirements
- identify and communicate new tech. and other opportunities to the business
- coordinate communication for major incidents
- create, build, and maintain a positive relationship
- understand and define business requirements for potential service solutions
- conduct a VOC to understand customer requirements
- understand which elements are critical to quality and use this information to help define
the current definition of value
- identify what outcomes the customer wants to achieve
- understand business opportunities and demand
BUSINESS METRICS in Customer Engagement Phase - ANSWER - number of new demands and
opportunities submitted to the service provider
- number of new demands and opportunities approved and funded by portfolio management
- % of total submitted opportunities/demand that have been approved and funded
- increase the number of documented outcomes
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