Which organization focuses on the shopping center industry? - ANS ICSC (International Council
of Shopping Cebters)
Which of the following is not a requirement for a Certified Leasing Specialist Designation? - ANS
5 years experience in shopping center managment
For how much time must a person be a candidate to get a CPM(Certified Property Manager) -
ANS At least a year
Which organization has the Accredited Resident Manager designation? - ANS IREM (Institute of
Real Estate Management)
Candidates for a CPM must meet criteria established by: - ANS IREM( Institute of Real Estate
Management)
What organization would you use to obtain rental forms for Texas apartment housing? - ANS
TAA (Texas Apartment Assiciation)
Which is not a required course to earn a RPA (Real Property Administrator) from BOMI( Building
Owners and Managers Institute? - ANS Law and Risk Management
An Advisory Service Specialist would be a member of _________ - ANS SIOR(Society of
Industrial and Office Realtors)
Which organization initiates research that anticipates emerging land use trends and issues,
proposing creative solutions based on that research ? - ANS ULI (Urban Land Institute)
Which of the following expenses are NOT included in the calculation of cash flow? - ANS
Depreciation
When a property manager has funds in an account designed to pay for emergency items, the
account is knows as a ____________. - ANS Reserve
Who maintains the physical integrity of the property and develops a plan for building adequate
reserves for replacement? - ANS The property manager
What is the purpose of the capital reserve? - ANS To provide funds for deferred maintenance
Under which of the following situations would rent be highest? - ANS At a time when banks are
not lending money
, What is included in the calculation of cash flow? - ANS Mortgage, Operating Expenses, and
Cash Flow
What is the property manager's primary function? - ANS Cash Flow enhancement
Which of the following factors is unimportant in determining the amount of rent a landlord could
charge? - ANS Corporate Entity
What should a landlord do if it becomes necessary to reduce rent to fill vacancies? - ANS
Reduce the length of lease terms
Who does marketing start with? - ANS The Customer
What is the key components to a marketing plan? - ANS The Mission Statement, company
place in the marketplace, marketing strategy, budget and performance evaluation
What is a blog? - ANS An informational website
What is the number one marketing tool for business? - ANS Social Networking
Which is the top social networking site? - ANS Facebook
What advantages does email offer compared to a phone call? - ANS An email provides a record
of the communication
When might an email be used to solve a problem rather than the phone? - ANS If you cannot
reach the person by phone after repeated attempts
Which of the following would be a good source for finding new clients? - ANS Real Estate
Developers, REO departments, Trade Associations
What is the most important a thing to do when implementing a marketing plan? - ANS Stay with
the plan long enough for it to work
Peter Property manager has been receiving complaints about late night noise in a tenants
apartment. How should Peter handle the complaint? - ANS A personal visit
Marketing involves finding customers and _________. - ANS Selling to them
What functions would a newsletter perform in a marketing plan? - ANS Increase visibility, market
services and develop leads
How to calculate NOI (net operating income)? - ANS Rent - expenses / asking price = cap rate
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