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BPI Exam questions with complete solutions 2024
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BPI Exam questions with complete solutions 2024
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BPI Exam #1POWER POINTS - correct answer ✔1. What is a Process
2. Acronyms
3. Measurements
4. Quality and TQM
5. Problem Statements
6. Matrix Diagrams
1. PROCESS - correct answer ✔Dictionary:
A series of actions or steps taken in order to
achieve a particular end.
(don't realize it)
(EX: morning routine)
Process Definition - correct answer ✔Process Model:
A process is a series of steps and decisions
involved in the way work is completed. We may
not realize it, but processes are everywhere and
in every aspect of our leisure and work.
input -- activities -- output
Some Process Examples - correct answer ✔Texas Tech University
-how do you register for classes?
-advisor meeting
,-any restrictions?
Personal
-how do you get to work
-how do you chose what to eat for dinner
-exercise 3 times a week - his example he packs gym bag before so because
he is brain dead in mornings
Let's Use Oil Change - correct answer ✔List the steps to change your oil:
1. go to car place
2. walk in and ask/pay for oil change
3. wait in lobby
4. go back in car when ready
5. drive back home
SCM Organization Processes - correct answer ✔• Reorder Inventory
• Set a Budget
• Order Transportation
• Help a Customer
• Fix a machine/truck
• Pick an Order
• Write a Work Order
• Inspect Shipments
• Rework
Do process over and over while continuously Improve
, Let's Improve "Process" - correct answer ✔Since the entire course is about
improvement,
can we be more precise in our definition to
better suit "Business Process Improvement"
or BPI?
• Process is achieve an end but also MAKE IT BETTER
- What should we include to make a better
definition of process?
ESPN Process Problem Example - correct answer ✔ESPN there is a basic
process for submitting a background
check for a new hire. The process is described below:
• The process seems straightforward with little room for
error. However, hiding underneath the basic definition are
key pieces of information that illuminate the problem and
the process improvement solution.
Problem #1: Timing and
Interdependency - correct answer ✔-Big company so they send over all
people hired and fired on Tuesdays
-if you give applicants later Tuesday it will..
-sits for an entire week and another week on a background check
THIS IS = interdependency
Problem #2: Variability - correct answer ✔-what time people wake up (don't
charge phone, slept in)
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