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Business 211 BPI questions and answers certified 2024
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Business 211 BPI questions and answers certified 2024
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Business 211 BPIBusiness Process Improvement BPI - correct answer ✔A set of disciplined
approaches and tools that managers use to enhance their company's
performance.
Formal Improvement Methods - correct answer ✔1. Six Sigma
2. Total Quality Management
3. ISO 9000
4. Business Process Re-engineering.
Six Sigma - correct answer ✔Disciplined data-driven approach for
eliminating defects in any process to deliver high performance, reliability, and
customer value.
Total Quality Management - correct answer ✔Strategy aimed at embedding
awareness of quality in all organizational processes and encouraging
employees to steadily increase customer satisfaction at continually lower
costs.
ISO 9000 - correct answer ✔Standards for quality management systems
from the International Organization for Standardization. They certify that a
company is applying consistent business process.
Business Process Reengineering - correct answer ✔Approach that promotes
radical redesign of workflow within and between enterprises in order to
achieve dramatic performance improvement.
Triggers for BPI - correct answer ✔Inefficiencies and problematic
performance and major changes in the business landscape.
, Benefits of BPI - correct answer ✔1. Understand how your team is doing.
2. Revise hiring strategies to get better workers.
3. Save time and money.
4. Find new ways to provide customer service and reduce costs.
The Six Phases of BPI - correct answer ✔1. Plan
2. Analyze
3. Implement
4. Improve
5. Evaluate
6. Repeat
How to detect signs of trouble - correct answer ✔1. Customer dissatisfaction
2. Some procedures seem overly complicated
3. Relative Inefficiency
4. Not done correctly the first time
5. Declining Performance
6. Frustrated Employees
Scope - correct answer ✔What will and will not be included in the effort.
Goals - correct answer ✔Specify how the BPI effort supports your
organization's goals.
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