Generalist - correct answer ✔✔A person with responsibility for performing a variety of HR activities.
Specialist - correct answer ✔✔A person with in-depth knowledge and expertise in a limited area of HR.
FTE (Full Time Equivalents) - correct answer ✔✔A measure equal to one person working full-time for a
year
ROI (Return of Investment) - correct answer ✔✔a calculation showing the value of expenditures for HR
activities
EVA (Economic Value Added) - correct answer ✔✔the net operating profit of a firm after the cost of
capital is deducted
Benchmarking - correct answer ✔✔compares specific measures of performance against data on those
measures on other organizations.
Balanced Score cards - correct answer ✔✔measures the strategic performance of organizations on four
persectives:
Financial
Internal
Customer
Learning and growth
, WARN Act (Worker Adjustment and Retraining Notification) - correct answer ✔✔is a federal law that
provides 60-day notice to employees and communities of pending downsizing, plant closings, hiring
freezes and layoffs.
KSA (Knowledge skills and ability) - correct answer ✔✔are collected and used to provide a basis for
determining what capabilities will be needed in the future.
HRMS (human resource management system) - correct answer ✔✔an integrated system provided
information used by HR management in decision making.
Human resource strategic plan - correct answer ✔✔should be based on the overall strategic plan
staffing - correct answer ✔✔emphasizes the need to provide an adequate supply of qualified individuals
to fill the jobs in an organization
psychological contract - correct answer ✔✔refers to the unwritten expectations employees and
employers have about the nature of their work relationships.
individual performance - correct answer ✔✔P = A * E * S
P = Performance
A = Ability
E= Effort
S = Support
Individual Motivation - correct answer ✔✔the desire within a person causing that person to act.
Organization Culture - correct answer ✔✔is a pattern of shared values and beliefs of a work force.
Involuntary absenteeism - correct answer ✔✔Unavoidable with understandable cause (e.g., actual
illness)
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