Human Resource Management - correct answer ✔✔The process of managing human resources to
achieve an organization's objectives
Human Capital - correct answer ✔✔Knowledge, skills, and capabilities of individuals that have economic
value to an organization
How Companies Utilize Human Capital - correct answer ✔✔1. Designing new ways to acquire and utilize
employees
2. Measuring effectiveness
3. helping managers enter new markets
4. Attract top talent with better benefits
TQM - correct answer ✔✔The process of modifying all aspects of an organization to improve long-term
success through customer satisfaction
Six Sigma - correct answer ✔✔A systematic approach that uses statistical methods to translate customer
needs into separate tasks and to define the best way to perform them
7 Challenges - correct answer ✔✔1. Changes in marketplace and economy
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