Term 1 of 201
Which of the following is a presentation of the information through a layout or summary of a
writing project?
Timeline
Outline
Tone
Introduction
Term 2 of 201
Communication between a business and its employees is called which of the following?
Support
Intrapersonal
Task Group
Internal Communication
Term 3 of 201
A _________ presentation should be used to sell a product.
Analytical
Interactive
Informative
Persuasive
,Term 4 of 201
What is the term used for justifying, proving or enhancing the points which are being made?
Research
Communication
Motivational
Support
Term 5 of 201
Which of the following is NOT an element of successful verbal communication?
Focusing on developing an end product
Allowing time to get to know each other
Creates an inefficient environment
Letting the process moving at its own pace
Term 6 of 201
Which of the following is NOT a way to learn vocabulary terms?
Concept Mapping
Googling
Drawing
Selling
,Term 7 of 201
Which of the following describes circumlocution?
To memorize dictionary definitions of words
To simplify complex ideas into a single word
To use gestures instead of words to convey meaning
To describe a single word by using multiple words which convey the same idea
Term 8 of 201
Which of the following is punctuation used to offset quoted material?
Quotation Marks
Salutation
Editor's Marks
Exclamation Mark
Term 9 of 201
Which type of listening should be used when listening to a poem?
Passive
Informative
Appreciative
Affectionate
, Term 10 of 201
________ memos are usually sent from a worker to a supervisor after returning from a business trip.
Trip Report
Response
Progress Report
Meeting Minutes Report
Term 11 of 201
David, the manager of a bookstore, prefers to directly point out other's mistakes. Some
employees see his communication style as rude and aggressive. Which of the following can cause
such a conflict?
Diversity in the workplace
Concern over job security
Differences in work styles
Lack of trust
Term 12 of 201
Which of the following statements is likely to be used in the avoidance conflict management
style?
"i believe we can reach a compromise."
"i think we should discuss this further."
"I don't want to talk about it."
"let's find a solution together."
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