Mortuary Management II Part 2 Questions and Correct Answers
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Course
Mortuary Management
Institution
Mortuary Management
Funeral Service Management The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, and financial management
Marketing Management The achievement of economical, orderly, and adequate distribution of products and services
Office Management...
Mortuary Management II Part 2
Questions and Correct Answers
Funeral Service Management ✅The administration of a funeral service enterprise, the
activities of which encompass marketing, office, personnel, and financial management
Marketing Management ✅The achievement of economical, orderly, and adequate
distribution of products and services
Office Management ✅Planning, organizing, actuating, and controlling of office work
Personnel Management ✅A field of management concerned with the obtaining and
maintaining of a satisfactory and satisfied work force
Financial Management ✅The efficient utilization and adequate regulation of all
revenue, expenditures, and capital rights
3 Areas of the Funeral Director as a Care Giver ✅1. Clients
2. Community public
3. Professional associates and peers
Management Defined ✅A distinct process consisting of planning, organizing,
actuating, and controlling performed to accomplish established objectives
Planning ✅The methodology in thinking out acts and/or purposes prior to the actual
implementation
Mission Statement ✅Describes the purpose of the organization
Goals ✅-Broad statements about what an organization wants to achieve
-Broad general terms with no set time period
Objectives ✅Specific statements of ends, the achievement of which is to be completed
in a specific time period
, Organizing ✅To arrange or constitute in interdependent parts, each having a specific
function or relation with respect to the whole
Actuating ✅To incite to action, to initiate a process
Controlling ✅To exercise restraint of or direction over
Primary Objective of Funeral Service Management ✅Fulfilling the needs of clients and
the community public incurred by death
Secondary Objective of Funeral Service Management ✅Insuring that funds are
available for meeting expenses, for providing a reasonable return on investment and for
capital improvements
Capital ✅The net value of an owner's financial interest in a business enterprise
Commercial Enterprise ✅A business firm that obtains income through the buying and
selling of goods
Caveat Venditor ✅Let the seller beware
(funeral service support this concept)
Caveat Emptor ✅Let the buyer beware
Advertising ✅The art of informing the public of the services or commodities offered for
sale by a corporation, partnership or individual
Selective Demand Advertising ✅To create consumer demand for an individual class of
products and or services; that is the funeral itself, or elements thereof
Human Relations ✅Motivating people in organizations to develop teamwork that
effectively fulfills their needs and achieves organizational objectives
Importance of Human Relations ✅-Attaining objectives of the firm
-Effective public relations through all funeral service personnel
Four Key Factors of Employment Policies ✅1. Use of references
2. Use of interviews
3. Ascertaining the funeral service philosophy of the applicant
4. Importance of the applicant's personality
Classical Motivation Theory ✅Money is the most important motivator on the job
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